HF ALL:IT Support Team

IT Team Overview

Team Members

Sr. No.	Name	Designation	Phone No.	Email
1	Swapnil Mangalkar	Team Lead	8484852975	swapnil.mangalkar@heinfricke.team
2	Makarand Prakshale	Senior System Admin	8806901584	makarand.prakshale@heinfricke.team
3	Shubham Patil	Senior System Admin	7798062268	shubham.patil@heinfricke.team
4	Suraj Mali	Associate IT Operations Engineer	7775927578	suraj.mali@heinfricke.team
5	Sufiyaan Rahi	Associate IT Operations Engineer	7385128744	sufiyaan.rahi@heinfricke.team

IT Support Request Process

Getting Started

• New Employee Onboarding Guide
• How to log in to your laptop for the first time
• Office 365 / Email Access
• Connecting to Wi-Fi
• Security Best Practices
• How to Use and Connect to the Video Conference Device
• Time Booking

Daily Work Tools

Communication

• Microsoft Teams – How to use
• Outlook – Email Guidelines
• Company Calendar / Meetings

Productivity

• Office 365 Apps (Word, Excel, PowerPoint)
• OneDrive – How to store files
• SharePoint Instructions

IT Policies

(These are written for ALL employees, simple to understand)

• Acceptable Use Policy (AUP)
• Asset Management Policy
• Password & Authentication Policy
• Office Internet Usage Policy
• Clear Desk and Clear Screen Policy
• Email & Communication Policy
• Remote Work Policy
• Bring Your Own Device (BYOD) Policy
• Data Protection & Privacy Guidelines
• Incident Reporting Policy

Security Awareness

• How to detect phishing emails
• Safe browsing practices
• Physical security in office
• Working safely from home