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- 02:11, 2 December 2025 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Client/DRS/Knowledge Base/Owncloud Troubleshooting/01. Owncloud Log issue (Created blank page) Tag: Visual edit
- 02:09, 2 December 2025 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Client/DRS/Knowledge Base/Owncloud Troubleshooting (Created page with "01. Owncloud Log issue") Tag: Visual edit
- 02:07, 2 December 2025 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Client/DRS/Knowledge Base (Created page with "== 01. Owncloud ==") Tag: Visual edit
- 13:23, 1 December 2025 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Internal/Nodex (Created page with " = HF-HV04 Virtual Machine User Guide = '''Server:''' HF-HV04 (148.113.50.80) '''Last Updated:''' 2025-11-22 This guide explains how to access the virtualization server and create virtual machines. == 1. Connecting to XRDP via SSH Tunnel == For security reasons, the XRDP remote desktop service (port 3389) is not directly accessible from the internet. You must create an SSH tunnel to access it. === From Linux/macOS === '''Step 1: Create SSH Tunnel''' Open a terminal...") Tag: Visual edit
- 13:20, 1 December 2025 Swapnil.mangalkar@heinfricke.team talk contribs created page HEIN FRICKE:VisualEditor (Created blank page)
- 13:16, 1 December 2025 Swapnil.mangalkar@heinfricke.team talk contribs moved page HF ALL:HR to IT:HF ALL:HR
- 13:02, 1 December 2025 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:HFALLData (Created page with "HF ALL:Main Page === Welcome to the HEIN+FRICKE Wiki === Welcome to the official HEIN+FRICKE Wiki, your centralized hub for internal documentation, technical guides, IT procedures, company policies, and knowledge sharing. Whether you're a new team member looking for onboarding help or a long-time employee seeking quick answers, this wiki is here to support your daily work. === 💡 Tips for Using the Wiki === * Use the search bar to quickly find pages. * Check page r...") Tag: Visual edit
- 09:47, 1 December 2025 Swapnil.mangalkar@heinfricke.team talk contribs created page File:S3.png
- 09:47, 1 December 2025 Swapnil.mangalkar@heinfricke.team talk contribs uploaded File:S3.png
- 09:15, 1 December 2025 Swapnil.mangalkar@heinfricke.team talk contribs created page HF ALL:Developers/Nordex/Team Nordex/Nordex Virtual Machines on HV-04 (Created page with "= HF-HV04 Virtual Machine User Guide = '''Server:''' HF-HV04 (148.113.50.80) '''Last Updated:''' 2025-11-22 This guide explains how to access the virtualization server and create virtual machines. == 1. Connecting to XRDP via SSH Tunnel == For security reasons, the XRDP remote desktop service (port 3389) is not directly accessible from the internet. You must create an SSH tunnel to access it. === From Linux/macOS === '''Step 1: Create SSH Tunnel''' Open a terminal a...") Tag: Visual edit
- 09:13, 1 December 2025 Swapnil.mangalkar@heinfricke.team talk contribs created page HF ALL:Developers/Nordex/Team Nordex:Nordex Virtual Machines on HV-04 (Created page with "= HF-HV04 Virtual Machine User Guide = '''Server:''' HF-HV04 (148.113.50.80) '''Last Updated:''' 2025-11-22 This guide explains how to access the virtualization server and create virtual machines. == 1. Connecting to XRDP via SSH Tunnel == For security reasons, the XRDP remote desktop service (port 3389) is not directly accessible from the internet. You must create an SSH tunnel to access it. === From Linux/macOS === '''Step 1: Create SSH Tunnel''' Open a terminal a...") Tag: Visual edit
- 09:05, 1 December 2025 Swapnil.mangalkar@heinfricke.team talk contribs created page HF ALL:Developers/Nordex (Created page with "== Nordex Team Overview == ==== Team Members ==== {| class="wikitable" !Sr. No. !Name !Designation !Phone No. !Email |- |1 | | | | |- |2 | | | | |- |3 | | | | |- |4 | | | | |- |5 | | | | |} == Getting Started ==") Tag: Visual edit
- 08:59, 1 December 2025 Swapnil.mangalkar@heinfricke.team talk contribs created page HF ALL:HR (Created page with "HR Team Overview") Tag: Visual edit
- 08:57, 1 December 2025 Swapnil.mangalkar@heinfricke.team talk contribs created page HF ALL:IT Support Team/IT Support Request Process (Created page with "'''Support Email:''' '''support@heinfricke.services''' '''Applies To:''' All Employees ---- == 1. Purpose == The purpose of this document is to define the standard process for requesting IT support within Hein+Fricke. This ensures that all user issues, service requests, and incidents are handled efficiently, consistently, and within agreed SLAs. ---- == 2. Scope == This process applies to all employees, and interns who require IT assistance related to: * Hardware (l...") Tag: Visual edit
- 08:53, 1 December 2025 Swapnil.mangalkar@heinfricke.team talk contribs created page HF ALL:IT Support Team (Created page with "== IT Team Overview == ==== Team Members ==== {| class="wikitable" !Sr. No. !Name !Designation !Phone No. !Email |- |1 |Swapnil Mangalkar |Team Lead |8484852975 |swapnil.mangalkar@heinfricke.team |- |2 |Makarand Prakshale |Senior System Admin |8806901584 |makarand.prakshale@heinfricke.team |- |3 |Shubham Patil |Senior System Admin |7798062268 |shubham.patil@heinfricke.team |- |4 |Suraj Mali |Associate IT Operations Engineer |7775927578 |suraj.mali@heinfricke.team |- |5...") Tag: Visual edit
- 08:41, 1 December 2025 Swapnil.mangalkar@heinfricke.team talk contribs created page HF ALL:Developers (Created page with "=== Bornemann === === Odoo === === Nordex === === Mercedes ===") Tag: Visual edit
- 08:31, 1 December 2025 Swapnil.mangalkar@heinfricke.team talk contribs created page File:S2.png
- 08:31, 1 December 2025 Swapnil.mangalkar@heinfricke.team talk contribs uploaded File:S2.png
- 08:19, 1 December 2025 Swapnil.mangalkar@heinfricke.team talk contribs created page File:Image05.png
- 08:19, 1 December 2025 Swapnil.mangalkar@heinfricke.team talk contribs uploaded File:Image05.png
- 08:14, 1 December 2025 Swapnil.mangalkar@heinfricke.team talk contribs created page File:Image04.png
- 08:14, 1 December 2025 Swapnil.mangalkar@heinfricke.team talk contribs uploaded File:Image04.png
- 07:58, 1 December 2025 Swapnil.mangalkar@heinfricke.team talk contribs created page HF ALL:Developers/Odoo/Odoo Basic functional training (Created page with "== Odoo Functional Tutorials: == * [https://www.odoo.com/slides/getting-started-15 Getting Started With Odoo] * [https://www.odoo.com/slides/sales-17 Odoo Sales] * [https://www.odoo.com/slides/purchase-23 Odoo Purchase] == Odoo Functional Documentation: == * [https://www.odoo.com/documentation/19.0/applications/sales/sales/sales_quotations.html Odoo Doc- Sales] * [https://www.odoo.com/documentation/19.0/applications/finance/accounting/customer_invoices.html Odoo Doc-...") Tag: Visual edit
- 07:55, 1 December 2025 Swapnil.mangalkar@heinfricke.team talk contribs created page HF ALL:Developers/Odoo (Created page with "== <big>Odoo Basic functional training</big> == == Odoo Functional Tutorials: == * [https://www.odoo.com/slides/getting-started-15 Getting Started With Odoo] * [https://www.odoo.com/slides/sales-17 Odoo Sales] * [https://www.odoo.com/slides/purchase-23 Odoo Purchase] == Odoo Functional Documentation: == * [https://www.odoo.com/documentation/19.0/applications/sales/sales/sales_quotations.html Odoo Doc- Sales] * [https://www.odoo.com/documentation/19.0/applications/fin...") Tag: Visual edit
- 07:49, 1 December 2025 Swapnil.mangalkar@heinfricke.team talk contribs created page HF ALL:Odoo (Created page with "== <big>Odoo Basic functional training</big> == == Odoo Functional Tutorials: == * [https://www.odoo.com/slides/getting-started-15 Getting Started With Odoo] * [https://www.odoo.com/slides/sales-17 Odoo Sales] * [https://www.odoo.com/slides/purchase-23 Odoo Purchase] == Odoo Functional Documentation: == * [https://www.odoo.com/documentation/19.0/applications/sales/sales/sales_quotations.html Odoo Doc- Sales] * [https://www.odoo.com/documentation/19.0/applications/fin...") Tag: Visual edit
- 10:24, 27 November 2025 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Internal/Investigating Notes Folder Archiving in Exchange Online (Created blank page) Tag: Visual edit
- 10:18, 27 November 2025 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Internal/Support Operations/Ticketing (Zammad)\Internal IT Support Operations Framework (Created page with "== 1. Introduction == This document describes the internal IT Support structure, responsibilities, communication flow, and daily hotline rotation. The goal is to maintain consistent ticket handling, clear ownership, and efficient workload distribution across the team. The support team includes: * '''1 Ticket Assigner''' * '''1 Deputy Assigner''' * '''2 Hotline Engineers (rotating daily)''' * '''2 L1 Engineers''' * '''2 L2 Engineers''' * '''Project & Training Responsib...") Tag: Visual edit
- 10:13, 27 November 2025 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Internal/Support Operations/Ticketing (Zammad) (Created page with " == 1. Introduction == This document describes the internal IT Support structure, responsibilities, communication flow, and daily hotline rotation. The goal is to maintain consistent ticket handling, clear ownership, and efficient workload distribution across the team. The support team includes: * '''1 Ticket Assigner''' * '''1 Deputy Assigner''' * '''2 Hotline Engineers (rotating daily)''' * '''2 L1 Engineers''' * '''2 L2 Engineers''' * '''Project & Training Responsi...") Tag: Visual edit
- 10:08, 27 November 2025 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Client/DRS/Network Overview (Created page with "Test") Tag: Visual edit
- 08:29, 27 November 2025 Swapnil.mangalkar@heinfricke.team talk contribs created page Investigating Notes Folder Archiving in Exchange Online (Created page with "== Objective == The goal of this article is to investigate why Outlook '''Notes''' are being moved to the Online Archive and to verify whether '''retention policies''' or '''archive policies''' are applied to the Notes folder in Exchange Online. ---- == Background == Outlook Notes are usually not impacted by retention policies or auto-archiving in Exchange Online. However, there were cases where Notes were found in the Online Archive. This article documents the steps an...") Tag: Visual edit
- 14:41, 26 November 2025 Swapnil.mangalkar@heinfricke.team talk contribs created page File:IT03.png
- 14:41, 26 November 2025 Swapnil.mangalkar@heinfricke.team talk contribs uploaded File:IT03.png
- 14:40, 26 November 2025 Swapnil.mangalkar@heinfricke.team talk contribs created page File:IT02.png
- 14:40, 26 November 2025 Swapnil.mangalkar@heinfricke.team talk contribs uploaded File:IT02.png
- 10:49, 25 November 2025 Swapnil.mangalkar@heinfricke.team talk contribs created page File:Image03.png
- 10:49, 25 November 2025 Swapnil.mangalkar@heinfricke.team talk contribs uploaded File:Image03.png
- 10:44, 25 November 2025 Swapnil.mangalkar@heinfricke.team talk contribs created page File:IT01.png
- 10:44, 25 November 2025 Swapnil.mangalkar@heinfricke.team talk contribs uploaded File:IT01.png
- 10:33, 25 November 2025 Swapnil.mangalkar@heinfricke.team talk contribs created page Internal IT Support Team Documentation Structure (Created page with "== 1. Introduction == This document describes the internal IT Support structure, responsibilities, communication flow, and daily hotline rotation. The goal is to maintain consistent ticket handling, clear ownership, and efficient workload distribution across the team. The support team includes: * '''1 Ticket Assigner''' * '''1 Deputy Assigner''' * '''2 Hotline Engineers (rotating daily)''' * '''2 L1 Engineers''' * '''2 L2 Engineers''' * '''Project & Training Responsib...") Tag: Visual edit
- 10:31, 25 November 2025 Swapnil.mangalkar@heinfricke.team talk contribs created page Ticketing (Zammad) (Created page with "* Internal IT Support Team Documentation Structure *") Tag: Visual edit
- 10:23, 25 November 2025 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Internal/Support Operations (Created page with " = IT Support Team Structure & Ticket Handling Process = == 1. Introduction == This document describes the internal IT Support structure, responsibilities, communication flow, and daily hotline rotation. The goal is to maintain consistent ticket handling, clear ownership, and efficient workload distribution across the team. The support team includes: * '''1 Ticket Assigner''' * '''1 Deputy Assigner''' * '''2 Hotline Engineers (rotating daily)''' * '''2 L1 Engineers''...") Tag: Visual edit
- 10:22, 25 November 2025 Swapnil.mangalkar@heinfricke.team talk contribs created page File:IT Team Ticket Management Workflow.png
- 10:22, 25 November 2025 Swapnil.mangalkar@heinfricke.team talk contribs uploaded File:IT Team Ticket Management Workflow.png
- 07:13, 24 November 2025 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Client/OCIS (Created page with "= OCIS Documentation = == 01. Server Inventory == * Server Inventory == 02. Network Overview == * Network Overview == 03. Hosting & Cloud == * Hosting & Cloud == 04. End-User Environment == * End-User Environment == 05. IT Management Tools == * IT Management Tools == 06. Support Respo...") Tag: Visual edit
- 07:12, 24 November 2025 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Client/Zippel (Created page with "= Zippel Documentation = == 01. Server Inventory == * Server Inventory == 02. Network Overview == * Network Overview == 03. Hosting & Cloud == * Hosting & Cloud == 04. End-User Environment == * End-User Environment == 05. IT Management Tools == * IT Management Tools == 06. Support Res...") Tag: Visual edit
- 06:33, 21 November 2025 Swapnil.mangalkar@heinfricke.team talk contribs created page IT Support Request Process (Created page with "'''Support Email:''' '''support@heinfricke.services''' '''Applies To:''' All Employees ---- == 1. Purpose == The purpose of this document is to define the standard process for requesting IT support within Hein+Fricke. This ensures that all user issues, service requests, and incidents are handled efficiently, consistently, and within agreed SLAs. ---- == 2. Scope == This process applies to all employees, and interns who require IT assistance related to: * Hardware (l...") Tag: Visual edit
- 06:14, 21 November 2025 Swapnil.mangalkar@heinfricke.team talk contribs created page How to Use and Connect to the Video Conference Device (Created page with "== 1. Before You Start == Make sure the following items are available: * Your laptop or PC with Microsoft Teams installed * HDMI / USB cables (if required) * TV powered on ---- == 2. How to Start Video Conf device == ---- == 3. where/how to place the Mic == ---- == 4. How to Join a Teams Meeting (Laptop + USB/HDMI Device) == # Connect your laptop to the device: #* '''USB-C/USB-A''' → camera/mic/speaker #* '''HDMI''' → display sharing (optional) # Open '''Micros...") Tag: Visual edit
- 06:07, 21 November 2025 Swapnil.mangalkar@heinfricke.team talk contribs created page IT Support Team:Company Internal IT Wiki – Structure for All Employees (Created page with " == IT Policies == (These are written for ALL employees, simple to understand) * Acceptable Use Policy (AUP) * Password & Authentication Policy * Clear Desk and Clear Screen Policy * Email & Communication Policy * Remote Work Policy * Bring Your Own Device (BYOD) Policy * Data Protection & Privacy Guidelines * Incident Reporting Policy") Tag: Visual edit
- 06:00, 21 November 2025 Swapnil.mangalkar@heinfricke.team talk contribs created page IT Support Team:Helpdesk Process (Zammad) (Created page with "== 1. Purpose == This document defines the standardized Helpdesk process for the IT Support Team. It ensures consistent, timely, and high-quality support for all internal and external users. == 2. Scope == This process applies to all Hein+Fricke employes") Tag: Visual edit
- 06:00, 1 October 2025 User account Swapnil.mangalkar@heinfricke.team talk contribs was created automatically