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Combined display of all available logs of HEIN+FRICKE. You can narrow down the view by selecting a log type, the username (case-sensitive), or the affected page (also case-sensitive).
- 10:49, 25 November 2025 Swapnil.mangalkar@heinfricke.team talk contribs created page File:Image03.png
- 10:49, 25 November 2025 Swapnil.mangalkar@heinfricke.team talk contribs uploaded File:Image03.png
- 10:44, 25 November 2025 Swapnil.mangalkar@heinfricke.team talk contribs created page File:IT01.png
- 10:44, 25 November 2025 Swapnil.mangalkar@heinfricke.team talk contribs uploaded File:IT01.png
- 10:33, 25 November 2025 Swapnil.mangalkar@heinfricke.team talk contribs created page Internal IT Support Team Documentation Structure (Created page with "== 1. Introduction == This document describes the internal IT Support structure, responsibilities, communication flow, and daily hotline rotation. The goal is to maintain consistent ticket handling, clear ownership, and efficient workload distribution across the team. The support team includes: * '''1 Ticket Assigner''' * '''1 Deputy Assigner''' * '''2 Hotline Engineers (rotating daily)''' * '''2 L1 Engineers''' * '''2 L2 Engineers''' * '''Project & Training Responsib...") Tag: Visual edit
- 10:31, 25 November 2025 Swapnil.mangalkar@heinfricke.team talk contribs created page Ticketing (Zammad) (Created page with "* Internal IT Support Team Documentation Structure *") Tag: Visual edit
- 10:23, 25 November 2025 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Internal/Support Operations (Created page with " = IT Support Team Structure & Ticket Handling Process = == 1. Introduction == This document describes the internal IT Support structure, responsibilities, communication flow, and daily hotline rotation. The goal is to maintain consistent ticket handling, clear ownership, and efficient workload distribution across the team. The support team includes: * '''1 Ticket Assigner''' * '''1 Deputy Assigner''' * '''2 Hotline Engineers (rotating daily)''' * '''2 L1 Engineers''...") Tag: Visual edit
- 10:22, 25 November 2025 Swapnil.mangalkar@heinfricke.team talk contribs created page File:IT Team Ticket Management Workflow.png
- 10:22, 25 November 2025 Swapnil.mangalkar@heinfricke.team talk contribs uploaded File:IT Team Ticket Management Workflow.png
- 07:13, 24 November 2025 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Client/OCIS (Created page with "= OCIS Documentation = == 01. Server Inventory == * Server Inventory == 02. Network Overview == * Network Overview == 03. Hosting & Cloud == * Hosting & Cloud == 04. End-User Environment == * End-User Environment == 05. IT Management Tools == * IT Management Tools == 06. Support Respo...") Tag: Visual edit
- 07:12, 24 November 2025 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Client/Zippel (Created page with "= Zippel Documentation = == 01. Server Inventory == * Server Inventory == 02. Network Overview == * Network Overview == 03. Hosting & Cloud == * Hosting & Cloud == 04. End-User Environment == * End-User Environment == 05. IT Management Tools == * IT Management Tools == 06. Support Res...") Tag: Visual edit
- 06:33, 21 November 2025 Swapnil.mangalkar@heinfricke.team talk contribs created page IT Support Request Process (Created page with "'''Support Email:''' '''support@heinfricke.services''' '''Applies To:''' All Employees ---- == 1. Purpose == The purpose of this document is to define the standard process for requesting IT support within Hein+Fricke. This ensures that all user issues, service requests, and incidents are handled efficiently, consistently, and within agreed SLAs. ---- == 2. Scope == This process applies to all employees, and interns who require IT assistance related to: * Hardware (l...") Tag: Visual edit
- 06:14, 21 November 2025 Swapnil.mangalkar@heinfricke.team talk contribs created page How to Use and Connect to the Video Conference Device (Created page with "== 1. Before You Start == Make sure the following items are available: * Your laptop or PC with Microsoft Teams installed * HDMI / USB cables (if required) * TV powered on ---- == 2. How to Start Video Conf device == ---- == 3. where/how to place the Mic == ---- == 4. How to Join a Teams Meeting (Laptop + USB/HDMI Device) == # Connect your laptop to the device: #* '''USB-C/USB-A''' → camera/mic/speaker #* '''HDMI''' → display sharing (optional) # Open '''Micros...") Tag: Visual edit
- 06:07, 21 November 2025 Swapnil.mangalkar@heinfricke.team talk contribs created page IT Support Team:Company Internal IT Wiki – Structure for All Employees (Created page with " == IT Policies == (These are written for ALL employees, simple to understand) * Acceptable Use Policy (AUP) * Password & Authentication Policy * Clear Desk and Clear Screen Policy * Email & Communication Policy * Remote Work Policy * Bring Your Own Device (BYOD) Policy * Data Protection & Privacy Guidelines * Incident Reporting Policy") Tag: Visual edit
- 06:00, 21 November 2025 Swapnil.mangalkar@heinfricke.team talk contribs created page IT Support Team:Helpdesk Process (Zammad) (Created page with "== 1. Purpose == This document defines the standardized Helpdesk process for the IT Support Team. It ensures consistent, timely, and high-quality support for all internal and external users. == 2. Scope == This process applies to all Hein+Fricke employes") Tag: Visual edit
- 06:00, 1 October 2025 User account Swapnil.mangalkar@heinfricke.team talk contribs was created automatically
