User contributions for Swapnil.mangalkar@heinfricke.team

10:2310:23, 25 November 2025 diff hist +4,513 N IT:Internal/Support Operations Created page with " = IT Support Team Structure & Ticket Handling Process = == 1. Introduction == This document describes the internal IT Support structure, responsibilities, communication flow, and daily hotline rotation. The goal is to maintain consistent ticket handling, clear ownership, and efficient workload distribution across the team. The support team includes: * '''1 Ticket Assigner''' * '''1 Deputy Assigner''' * '''2 Hotline Engineers (rotating daily)''' * '''2 L1 Engineers''..." current Tag: Visual edit
10:2210:22, 25 November 2025 diff hist +34 N File:IT Team Ticket Management Workflow.png No edit summary current

07:1307:13, 24 November 2025 diff hist +1,396 N IT:Client/OCIS Created page with "= OCIS Documentation = == 01. Server Inventory == * Server Inventory == 02. Network Overview == * Network Overview == 03. Hosting & Cloud == * Hosting & Cloud == 04. End-User Environment == * End-User Environment == 05. IT Management Tools == * IT Management Tools == 06. Support Respo..." current Tag: Visual edit
07:1207:12, 24 November 2025 diff hist +1,398 N IT:Client/Zippel Created page with "= Zippel Documentation = == 01. Server Inventory == * Server Inventory == 02. Network Overview == * Network Overview == 03. Hosting & Cloud == * Hosting & Cloud == 04. End-User Environment == * End-User Environment == 05. IT Management Tools == * IT Management Tools == 06. Support Res..." current Tag: Visual edit
07:1207:12, 24 November 2025 diff hist +1,399 IT:Client/CGATE No edit summary Tag: Visual edit
07:1007:10, 24 November 2025 diff hist +8 How to Use and Connect to the Video Conference Device No edit summary Tag: Visual edit
07:0907:09, 24 November 2025 diff hist +1 How to Use and Connect to the Video Conference Device No edit summary Tag: Visual edit
07:0907:09, 24 November 2025 diff hist +7 How to Use and Connect to the Video Conference Device No edit summary Tag: Visual edit
07:0807:08, 24 November 2025 diff hist +1 How to Use and Connect to the Video Conference Device No edit summary Tag: Visual edit
07:0707:07, 24 November 2025 diff hist −12 How to Use and Connect to the Video Conference Device No edit summary Tag: Visual edit
07:0607:06, 24 November 2025 diff hist +33 How to Use and Connect to the Video Conference Device No edit summary Tag: Visual edit

06:3306:33, 21 November 2025 diff hist +3,754 N IT Support Request Process Created page with "'''Support Email:''' '''support@heinfricke.services''' '''Applies To:''' All Employees ---- == 1. Purpose == The purpose of this document is to define the standard process for requesting IT support within Hein+Fricke. This ensures that all user issues, service requests, and incidents are handled efficiently, consistently, and within agreed SLAs. ---- == 2. Scope == This process applies to all employees, and interns who require IT assistance related to: * Hardware (l..." Tag: Visual edit
06:2606:26, 21 November 2025 diff hist +4 IT Support Team:Company Internal IT Wiki – Structure for All Employees No edit summary Tag: Visual edit
06:2606:26, 21 November 2025 diff hist +135 IT Support Team:Company Internal IT Wiki – Structure for All Employees No edit summary Tag: Visual edit
06:1806:18, 21 November 2025 diff hist +4 HF ALL:Main Page →Developers Tag: Visual edit
06:1706:17, 21 November 2025 diff hist +4 IT Support Team:Company Internal IT Wiki – Structure for All Employees No edit summary Tag: Visual edit
06:1606:16, 21 November 2025 diff hist +4 IT Support Team:Company Internal IT Wiki – Structure for All Employees No edit summary Tag: Visual edit
06:1606:16, 21 November 2025 diff hist +56 IT Support Team:Company Internal IT Wiki – Structure for All Employees No edit summary Tag: Visual edit
06:1406:14, 21 November 2025 diff hist +2,493 N How to Use and Connect to the Video Conference Device Created page with "== 1. Before You Start == Make sure the following items are available: * Your laptop or PC with Microsoft Teams installed * HDMI / USB cables (if required) * TV powered on ---- == 2. How to Start Video Conf device == ---- == 3. where/how to place the Mic == ---- == 4. How to Join a Teams Meeting (Laptop + USB/HDMI Device) == # Connect your laptop to the device: #* '''USB-C/USB-A''' → camera/mic/speaker #* '''HDMI''' → display sharing (optional) # Open '''Micros..." Tag: Visual edit
06:0906:09, 21 November 2025 diff hist +687 IT Support Team:Company Internal IT Wiki – Structure for All Employees No edit summary Tag: Visual edit
06:0706:07, 21 November 2025 diff hist +340 N IT Support Team:Company Internal IT Wiki – Structure for All Employees Created page with " == IT Policies == (These are written for ALL employees, simple to understand) * Acceptable Use Policy (AUP) * Password & Authentication Policy * Clear Desk and Clear Screen Policy * Email & Communication Policy * Remote Work Policy * Bring Your Own Device (BYOD) Policy * Data Protection & Privacy Guidelines * Incident Reporting Policy" Tag: Visual edit
06:0606:06, 21 November 2025 diff hist +44 HF ALL:Main Page →IT Support Team Tag: Visual edit
06:0506:05, 21 November 2025 diff hist −13 HF ALL:Main Page →IT Support Team Tag: Visual edit
06:0206:02, 21 November 2025 diff hist +46 HF ALL:Main Page →IT Support Team Tag: Visual edit
06:0206:02, 21 November 2025 diff hist +56 HF ALL:Main Page No edit summary Tag: Visual edit
06:0106:01, 21 November 2025 diff hist +15 HF ALL:Main Page No edit summary Tag: Visual edit
06:0006:00, 21 November 2025 diff hist +256 N IT Support Team:Helpdesk Process (Zammad) Created page with "== 1. Purpose == This document defines the standardized Helpdesk process for the IT Support Team. It ensures consistent, timely, and high-quality support for all internal and external users. == 2. Scope == This process applies to all Hein+Fricke employes" current Tag: Visual edit
05:5605:56, 21 November 2025 diff hist −188 HF ALL:Main Page Blanked the page Tags: Blanking Manual revert Visual edit: Switched

09:3209:32, 4 November 2025 diff hist +17 Special:Badtitle/NS3006:Main Page →IT Tag: Visual edit
09:3009:30, 4 November 2025 diff hist +6 Special:Badtitle/NS3006:Main Page No edit summary Tag: Visual edit
09:2909:29, 4 November 2025 diff hist +2 Special:Badtitle/NS3006:Main Page No edit summary Tag: Visual edit

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4 November 2025