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Combined display of all available logs of HEIN+FRICKE. You can narrow down the view by selecting a log type, the username (case-sensitive), or the affected page (also case-sensitive).

11:20, 29 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs created page File:Codetwo2.png
11:20, 29 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs uploaded File:Codetwo2.png
11:18, 29 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs created page File:Codetwo1.png
11:18, 29 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs uploaded File:Codetwo1.png
11:15, 29 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Client/CGATE Troubleshooting & Knowledge Base Articles/CodeTwo Add-in not working in Outlook classic (Created page with "= KB: CodeTwo Add-in Not Working in Outlook (Classic) = == Issue == * The CodeTwo Signatures add-in works in '''Outlook on the web''' but does not appear in '''Outlook (Classic) for Windows'''. * Email signatures are not automatically added when sending emails from Outlook (Classic). == Affected Applications == * Microsoft Outlook (Classic for Windows) == Common Cause == This issue usually occurs when the '''CodeTwo Signatures Add-in for Outlook''' is not deployed c...") Tag: Visual edit
11:03, 29 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Client/CGATE Troubleshooting & Knowledge Base Articles/CodeTwo Email Signature Deployment – CGATE (Created page with "= CodeTwo Email Signature Deployment – CGATE = == Purpose == This document describes the process for deploying CodeTwo Email Signatures to end-user systems within the CGATE environment. The goal is to ensure consistent and centrally managed email signatures for all users in Microsoft 365. == Scope == This procedure applies to: * Microsoft 365 email signature deployment using CodeTwo Email Signatures 365 * Outlook Web Add-in deployment for client-side signatures * S...") Tag: Visual edit: Switched
10:50, 29 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Client/CGATE Troubleshooting & Knowledge Base Articles/Access server CGL-BCK02 (Created page with " = Server Access Procedure – CGL-BCK02 = == Purpose == This document describes the procedure to access the server ''CGL-BCK02'' using TeamViewer with unattended access. == Prerequisites == * TeamViewer must be installed on the local system. * You must be logged in to TeamViewer using your ''HeinFricke account''. * Access credentials must be available in ''Keeper''. == Access Procedure == === Step 1: Log in to TeamViewer === * Open TeamViewer. * Log in using your...") Tag: Visual edit
10:38, 29 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Client/CGATE Troubleshooting & Knowledge Base Articles/User Offboarding (Created page with "= User Offboarding Procedure – CGATE = == Purpose == This document defines the standard process for offboarding users in the CGATE environment. It ensures secure account deactivation, data retention where required, and proper access handover. == Scope == This procedure applies to all CGATE users leaving the organization, including resignations, terminations, and contract completions. --- == Checklist for Completion == The following actions must be completed durin...") Tag: Visual edit: Switched
08:47, 29 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Client/CGATE Troubleshooting & Knowledge Base Articles/Join a CGATE System to the Domain (Created page with "== Purpose == This document explains the standard procedure to join a '''CGATE system''' to the '''CGATE.local Active Directory domain'''. == Scope == Applicable to all '''newly provisioned or reconfigured Windows systems''' within the CGATE environment. == Prerequisites == Before joining the system to the domain, ensure: * The system is connected to the '''CGATE network''' * DNS is correctly configured and points to the '''CGATE Domain Controller''' * You have '''Dom...") Tag: Visual edit
08:21, 29 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Client/CGATE Troubleshooting & Knowledge Base Articles/KVM Access Guide (Created page with "== Purpose == This document describes how to securely access and use the '''KVM over IP console''' for remote management of '''CGATE Hamburg systems'''. ---- == Overview == The KVM (Keyboard, Video, Mouse) console allows administrators to: * Power on or shut down the system * Access the system console at the BIOS/UEFI level * Perform operating system installation and recovery * Troubleshoot hardware and boot-related issues remotely '''KVM URL (CGATE environment):'''...") Tag: Visual edit
07:50, 29 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Client/Project Drive (p:) And Project Management Guidelines (Created page with "== Project Drive (P:) – Overview == The Project Drive (P:) is the '''central repository''' for all project-related documents. It serves as the single source of truth during the project lifecycle. All project documents must be created, maintained, and stored under the respective project folder on the P: drive. == Documentation Rules == * All documents must be created in the '''respective project folder''' on P: drive. * File names must be clear and descriptive. * Ver...") Tag: Visual edit
12:46, 28 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs created page File:Odoo9.png
12:46, 28 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs uploaded File:Odoo9.png
12:44, 28 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs created page File:Odoo8.png
12:44, 28 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs uploaded File:Odoo8.png
12:42, 28 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs created page File:Odoo7.png
12:42, 28 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs uploaded File:Odoo7.png
12:41, 28 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs created page File:Odoo6.png
12:41, 28 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs uploaded File:Odoo6.png
12:40, 28 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs created page File:Odoo5.png
12:40, 28 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs uploaded File:Odoo5.png
12:39, 28 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs created page File:Odoo3.png
12:39, 28 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs uploaded File:Odoo3.png
12:37, 28 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs created page File:Odoo2.png
12:37, 28 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs uploaded File:Odoo2.png
12:36, 28 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs created page File:Timebooking1.png
12:36, 28 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs uploaded File:Timebooking1.png
12:29, 28 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs created page File:Odoo1.png
12:29, 28 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs uploaded File:Odoo1.png
12:25, 28 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Internal/Time Booking Documentation (Created blank page) Tag: Visual edit
08:44, 28 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Internal/Knowledge Base/Infrastructure/Hosted Server Access Overview (Created page with "== Purpose == This document provides a '''high-level overview''' of how to access the different servers hosted across Hetzner, OVH Cloud, and project-specific environments. Detailed step-by-step guides are maintained separately and linked where applicable. == 1. Hetzner – Production Servers (Hamburg) == '''Access Method:''' Linux Jump Server * Administrators must first connect to the Jump Server and then RDP/SSH to the HF-HV02 Server. 📄 ''Refer to the Jump Server...") Tag: Visual edit
08:33, 28 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Internal/Infrastructure Overview/Hosting providers and locations (Created page with "== Overview of Hosting Environment == The infrastructure is distributed across multiple hosting providers to support production workloads, customer-specific environments, development systems, and internal IT operations. Each hosting location is selected based on performance, reliability, customer requirements, and data residency considerations. Currently, '''three primary servers / hosting environments''' are in use. === 1. Hetzner Online GmbH – Production Environmen...") Tag: Visual edit
07:45, 28 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Internal/Ticketing Tools and Support Procedures/Internal IT Support Operations Framework (Created page with "== 1. Introduction == This document describes the internal IT Support structure, responsibilities, communication flow, and daily hotline rotation. The goal is to maintain consistent ticket handling, clear ownership, and efficient workload distribution across the team. The support team includes: * '''1 Ticket Assigner''' * '''1 Deputy Assigner''' * '''2 Hotline Engineers (rotating daily)''' * '''2 L1 Engineers''' * '''2 L2 Engineers''' * '''Project & Training Responsib...") Tag: Visual edit
07:43, 28 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Internal/Ticketing Tools and Support Procedures (Created page with "* Internal IT Support Operations Framework") Tag: Visual edit
07:07, 28 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Internal/Role descriptions/Associate IT Engineer (Junior / Trainee) (Created page with "=== Key Responsibilities === * Assist senior engineers with: ** Ticket handling ** User requests ** Documentation updates * Perform routine tasks: ** Password resets ** Account unlocks ** License checks * Learn internal tools, systems, and processes * Shadow senior team members during troubleshooting * Maintain professionalism and communication standards * Gradually take ownership of Level 1 tickets") Tag: Visual edit
06:57, 28 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Internal/Role descriptions/Associate IT Engineer (Created page with "=== Key Responsibilities === * Act as '''first-line support (Level 1)''' for users * Handle incoming tickets via: ** Email ** Ticketing system ** Teams (communication only) * Troubleshoot common issues: ** Outlook & email ** VPN connectivity ** Password resets ** Basic application issues (Scope, 3CX) * Perform basic user administration tasks under guidance * Escalate issues with proper documentation and logs * Communicate clearly with users and update ticket status * Fo...") Tag: Visual edit
06:56, 28 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Internal/Role descriptions/System Administrator (Created page with "== System Administrator == === Key Responsibilities === * Daily administration of: ** Servers ** Active Directory ** Microsoft 365 * User lifecycle management: ** Onboarding ** Offboarding ** Access changes * Troubleshoot: ** Server issues ** Application access problems ** Authentication issues * Maintain monitoring and alerting systems * Execute approved changes and configurations * Support escalations from Associate IT Engineers * Update knowledge base articles and SOPs") Tag: Visual edit
06:55, 28 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Internal/Role descriptions/Senior System Administrator (Created page with "=== Key Responsibilities === * Act as '''Scrum Master''', leading daily Scrum meetings and ensuring agile processes are followed * Manage and maintain '''core IT infrastructure''', including: ** Windows and Linux servers ** Active Directory and Group Policies ** Microsoft 365 and Azure services * Perform '''advanced troubleshooting''' (Level 2 / Level 3 support) * '''Design, implement, and optimize''': ** Server and infrastructure architecture ** Backup and disaster rec...") Tag: Visual edit
06:26, 28 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Internal/Role descriptions/Team Lead – IT Support (Created page with "=== Key Responsibilities === * Overall ownership of '''IT support operations''' for assigned clients (e.g., CGATE, DRS, etc.) * Act as the '''primary escalation point''' for critical (P1/P2) incidents * Ensure adherence to '''SLA, processes, and documentation standards''' * Coordinate between: ** Support engineers ** Infrastructure team ** Vendors and third parties * Review and approve: ** Major configuration changes ** Escalations ** Access requests * Monitor ticket qu...") Tag: Visual edit
06:19, 28 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs created page File:HeinFricke Laptop Exit Handover.pdf
06:19, 28 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs uploaded File:HeinFricke Laptop Exit Handover.pdf
15:46, 27 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Client/Support hours (Created page with "This document defines the official IT support availability, contact channels, and handling guidelines. It is intended for '''support engineers''' to ensure consistent communication and correct handling of client requests. == Standard Support Hours == Unless otherwise defined in a client-specific agreement, IT support is provided during the following hours: '''Monday to Friday''' === During Central European Time (CET – Winter Time) === * '''German Time (CET):''' 07...") Tag: Visual edit
15:43, 27 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Client/CGATE Ticketing & escalation process (Created page with "=== 1. Purpose === This document defines the '''standard ticketing and escalation process''' for CGATE IT support. It ensures that all IT issues are logged, tracked, prioritized, and resolved in a structured and timely manner. ---- === 2. Ticket Creation Process === ==== 2.1 How CGATE Users Raise IT Requests ==== All CGATE employees must raise IT support requests using '''one of the following official channels''': * '''Email:''' <code>support@heinfricke.services</cod...") Tag: Visual edit
15:36, 27 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Client/CGATE Troubleshooting & Knowledge Base Articles/How to Create a Scope User Account (Created page with "== Purpose == This document explains the step-by-step procedure to create a new '''Scope user account''' via the Riege website. ---- == Prerequisites == * Valid email address of the user * Required branch information (main and additional branches) ---- == Step-by-Step Procedure == === Step 1 === Open a web browser and go to '''www.riege.com'''. === Step 2 === Scroll to the bottom of the page and click on '''Service'''. center|thumb|389x389px === S...") Tag: Visual edit
15:31, 27 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Client/DRS Ticketing & escalation process (Created page with "== 1. Ticket Forwarding & Creation == * '''Incoming Requests''' ** All support emails sent to '''ITSupport@drs-group.com''' are to be manually forwarded to '''Zammad''' first '''support@heinfricke.services''' * '''Ticket Initialization''' ** Once received in Zammad: *** Assign '''Group + Owner'''. *** Set '''Status → In Progress'''. *** Change the '''Customer of the Request''' to the actual client contact. center|thumb|817x817px ---- ==...") Tag: Visual edit
14:57, 27 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Client/CGATE Troubleshooting & Knowledge Base Articles/User Onboarding CGATE (Created page with "'''This document outlines the standard procedure for onboarding new users at CGATE Logistics.''' == 1. Purpose == This document provides a detailed, step-by-step procedure for onboarding new users within the '''CGATE Logistics environment'''. It includes instructions for account creation, system setup, and user profile configuration to ensure a standardized onboarding process. == 2. Scope == This guide applies to: · IT Support Teams – responsible for acc...") Tag: Visual edit
14:55, 27 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Client/CGATE Troubleshooting & Knowledge Base Articles/User Onboarding CGATE (old) (Created page with "'''This document outlines the standard procedure for onboarding new users at CGATE Logistics.''' == 1. Purpose == This document provides a detailed, step-by-step procedure for onboarding new users within the '''CGATE Logistics environment'''. It includes instructions for account creation, system setup, and user profile configuration to ensure a standardized onboarding process. == 2. Scope == This guide applies to: · IT Support Teams – responsible for acc...") Tag: Visual edit
14:54, 27 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Client/CGATE Troubleshooting & Knowledge Base Articles (Created page with " == User Onboarding == * User Onboarding CGATE (old) * User Onboarding CGATE (new)") Tag: Visual edit
14:49, 27 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Client/CGATE Infrastructure (Created page with "== 1. Purpose of This Document == This document provides a structured and detailed overview of CGATE’s IT infrastructure. It is intended for IT support engineers, administrators, and authorized stakeholders to understand the system landscape, dependencies, and operational responsibilities. == 2. Document Scope & Audience == '''Audience:''' Hein+Fricke IT Support Engineers, CGATE IT Management, System Administrators '''Scope:''' Core infrastructure, hosted services, n...") Tag: Visual edit
13:51, 27 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Client/CGATE Introduction (Created page with " === Key Contacts (IT – Client Side) === === Summary of Services Offered === == Related Documentation == The following documents provide additional detailed information and must be referenced as needed: * CGATE Infrastructure * CGATE Troubleshooting & Knowledge Base Articles * CGATE Ticketing & Escalation Process === Best Practice Note for Support Engineers === Always review this CGATE Introduction before handling tickets related to the CGATE client to ensure comp...") Tag: Visual edit