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• 06:00, 21 November 2025 Swapnil.mangalkar@heinfricke.team talk contribs created page IT Support Team:Helpdesk Process (Zammad) (Created page with "== 1. Purpose == This document defines the standardized Helpdesk process for the IT Support Team. It ensures consistent, timely, and high-quality support for all internal and external users. == 2. Scope == This process applies to all Hein+Fricke employes") Tag: Visual edit