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Developers

From HEIN+FRICKE

IT Team Overview

Team Members

Sr. No. Name Designation Phone No. Email
1 Swapnil Mangalkar Team Lead 8484852975 swapnil.mangalkar@heinfricke.team
2 Makarand Prakshale Senior System Admin 8806901584 makarand.prakshale@heinfricke.team
3 Shubham Patil Senior System Admin 7798062268 shubham.patil@heinfricke.team
4 Suraj Mali Associate IT Operations Engineer 7775927578 suraj.mali@heinfricke.team
5 Sufiyaan Rahi Associate IT Operations Engineer 7385128744 sufiyaan.rahi@heinfricke.team

IT Support Request Process

Getting Started


Daily Work Tools

Communication

  • Microsoft Teams – How to use
  • Outlook – Email Guidelines
  • Company Calendar / Meetings

Productivity

  • Office 365 Apps (Word, Excel, PowerPoint)
  • OneDrive – How to store files
  • SharePoint Instructions
  • Company Intranet Guide

IT Policies

(These are written for ALL employees, simple to understand)

  • Acceptable Use Policy (AUP)
  • Password & Authentication Policy
  • Clear Desk and Clear Screen Policy
  • Email & Communication Policy
  • Remote Work Policy
  • Bring Your Own Device (BYOD) Policy
  • Data Protection & Privacy Guidelines
  • Incident Reporting Policy

Security Awareness

  • How to detect phishing emails
  • What to do if you click a suspicious link
  • Safe browsing practices
  • Physical security in office
  • Working safely from home