How to Use and Connect to the Video Conference Device
1. Before You Start
Make sure the following items are available:
- Your laptop or PC with Microsoft Teams installed
- HDMI / USB cables (if required)
- TV powered on
2. How to Start Video Conf device
3. where/how to place the Mic
4. How to Join a Teams Meeting (Laptop + USB/HDMI Device)
- Connect your laptop to the device:
- USB-C/USB-A → camera/mic/speaker
- HDMI → display sharing (optional)
- Open Microsoft Teams.
- Click Join Meeting.
- In device settings:
- Camera: Select room camera
- Microphone: Select room mic array
- Speaker: Select room speaker system
Recommended: Before joining, click Settings > Devices
Select the room devices under:
- Audio devices
- Speaker
- Microphone
- Camera
- Click Join Now.
Required Microsoft Teams Settings (Important)
✔ Enable Noise Suppression
Teams → Settings → Devices → Noise Suppression → Auto
✔ Enable Teams Room Pro / Basic License (for MTR only)
Device must have:
- Microsoft Teams Room Basic or
- Microsoft Teams Room Pro
✔ Allow External Access (if meeting with outside guests)
Admin must ensure:
Teams Admin Center → Users → External Access
- Allow Teams users outside the organization: ON
- Allow Skype for Business / SIP devices (optional)
✔ Allow Meeting Room to Auto-Join
Teams Admin Center → Teams Devices → Rooms → Settings
- Auto-accept meeting invite: Enabled
- Auto-join proximity meetings: Enabled (if supported)
✔ Update Firmware and Teams App
Teams Admin Center → Teams Devices → Updates
- Keep camera/mic firmware and Teams app up to date.
Troubleshooting Tips
No camera detected
- Check USB cable
- Restart the VC device
- Restart Teams
- Select camera manually in Teams
No audio
- Ensure speakers selected in Teams
- Check room controller volume
- Check display TV volume
Echo / feedback
- Only one device (room OR laptop) must have mic active
- Mute laptop mic if using room system
Low video quality
- Ensure stable network
- Close background apps
- Connect via LAN if possible
Support
If you face issues, contact IT Support:
- Zammad: Create a ticket under “Video Conference Device”
- Email: support@heinfricke.service
- Teams Chat: HF ALL