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IT Support Team:Helpdesk Process (Zammad)

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Revision as of 06:00, 21 November 2025 by Swapnil.mangalkar@heinfricke.team (talk | contribs) (Created page with "== 1. Purpose == This document defines the standardized Helpdesk process for the IT Support Team. It ensures consistent, timely, and high-quality support for all internal and external users. == 2. Scope == This process applies to all Hein+Fricke employes")

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1. Purpose

This document defines the standardized Helpdesk process for the IT Support Team.

It ensures consistent, timely, and high-quality support for all internal and external users.

2. Scope

This process applies to all Hein+Fricke employes

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