User contributions for Claude-bot

12:3512:35, 20 April 2026 diff hist +1,027 N IT:Client/DRS/Knowledge Base/Microsoft Authenticator Setup Created page with "Microsoft Authenticator for Two-Step Authentication (MFA) Installation Guide ''Multi-factor authentication is now required to access Office 365 online applications.'' == Step 1: Download the Microsoft Authenticator App == Download the app from the or the == STEP 2: Scan the QR Code == ON YOUR MOBILE DEVICE: Open the Microsoft Authenticator app. Click the (+) in the upper right corner. Choose '''WORK OR SCHOOL ACCOUNT''' Choose '''SCAN QR CODE''' ON YO..." current
12:3512:35, 20 April 2026 diff hist +656 N IT:Client/DRS/Knowledge Base/Import Sky Projects in FileMaker Pro Created page with "Import Sky Projects in FileMaker Pro Follow the steps below to import the DRS Sky Project and add it to favorites in FileMaker Pro. Go to Files-> Hosts -> Show Hosts-> Click on the Plus sign for import new project. Enter URL : drs-sky.com Click on Sky login option and login to the Sky portal. Now you can see the projects. Click on Sky Project. Again, click on sky login. The Projects of Sky will be loading, wait for minute...." current
12:3512:35, 20 April 2026 diff hist +707 N IT:Client/DRS/Knowledge Base/How to Share User in Multi-Tenant Collaboration Created page with "'''How to Share Users in a Multi-Tenant Organization (MTO) in Microsoft Entra ID''' In a '''Multi-Tenant Organization (MTO)''' setup, users from different tenants can collaborate across organizations while maintaining secure access to resources. Follow the steps below to enable user sharing in an '''MTO environment'''. '''Sign in to the Microsoft 365 admin center''': as a Global Administrator. '''Navigate to Settings > Org ''''''settings''' . '''Select Multitenant coll..." current
12:3512:35, 20 April 2026 diff hist +663 N IT:Client/DRS/Knowledge Base/How to Connect to SRT VPN Created page with "How to connect to SRT VPN? '''It is very important that your laptop is connect to ''''''SRT'''''' VPN if you are not working from office''' Right click on the highlighted icon to connect to VPN. The icon highlighted below is the Open VPN application. Or Click on the upwards arrow icon. Right click on the VPN icon to connect to VPN. VPN is not connected if the icon is not green E.g.: VPN is connected now as we see a green icon. E.g.: If you do not find the..." current
12:3512:35, 20 April 2026 diff hist +876 N IT:Client/DRS/Knowledge Base/How to Connect to DRS VPN Created page with "Wie kann ich mich mit DRS VPN verbinden? '''Es ist sehr wichtig, dass Ihr Laptop mit DRS VPN verbunden ist, wenn Sie nicht im Büro arbeiten.''' Klicken Sie mit der rechten Maustaste auf das hervorgehobene Symbol, um eine Verbindung zum VPN herzustellen. Das unten hervorgehobene Symbol ist die Anwendung VPN öffnen. Oder Klicken Sie auf das Pfeilsymbol nach oben. Klicken Sie mit der rechten Maustaste auf das VPN-Symbol, um eine Verbindung zu VPN herzustellen. VPN..." current
12:3512:35, 20 April 2026 diff hist +1,677 N IT:Client/DRS/Knowledge Base/How to Change Your System Password from Home Office Created page with "'''How to change your password''' Your Password should meet the following requirements The Password should not be repeated from the last 24 used password. You can only change password after 24 hours. Password should be 8 or more characters long. Should be complex which means it should be a combination of uppercase, lower case, numbers, and a special character like @ # $ % Bad password example: vedshree123 Good password example: Sommer@123 Connect to DRS VPN (It is very i..." current
12:3512:35, 20 April 2026 diff hist +247 N IT:Client/DRS/Knowledge Base/How to Change the Office 365 Password Created page with "How to change the office 365 Password? Sign in to office.com/signin with your work or school account. Go to Settings > Password. Enter your old password. Create a new password and confirm it. Select Submit to finish and change your password." current
12:3512:35, 20 April 2026 diff hist +4,761 N IT:Client/DRS/Knowledge Base/Imaging a Computer with Endpoint Central Agent Created page with "How can I image a computer with Endpoint Central Agent on it? '''Description''' This document will guide you to image a computer with the agent on it. There are few pre-requisites which are described below. '''Note:''' To know how to image Mac and Linux computers with the agents on it refer these documents: For Linux computers click For Mac computers click '''Issue''' The agent has a unique ID which represents the machine with its name and system details. If more t..." current
12:3512:35, 20 April 2026 diff hist +2,650 N IT:Client/DRS/Knowledge Base/Failover of OwnCloud Server Created page with "'''OwnCloud Failover Procedure on Hyper-V''' '''Document Owner:''' Swapnil Mangalkar '''Last Updated:''' 18-04-2025 '''Applies To:''' OwnCloud VM on Hyper-V (DRS-HV01 → DRS-HV02) '''Purpose:''' Ensure service continuity by enabling a smooth failover of the '''DRS-''''''Owncloud''' virtual machine from the primary Hyper-V server to the secondary (DR) host. '''1. Overview''' This document outlines the procedure to perform a failover of the '''OwnCloud virtual machine (D..." current
12:3412:34, 20 April 2026 diff hist +661 N IT:Client/DRS/Knowledge Base/Enaio for Non-Domain Joined Systems Created page with "'''User Accounts ''''''For'''''' ''''''Non Domain'''''' Joined Systems Usage''' For users that work with systems that are not domain joined, set the password manually. After a password reset of the domain user, the ad-attributes will be synced and you have to set the password manually again. Requirements: - Credentials for enaio_Admin (bitwarden) - Configured enaio client Steps: 1. Access enaio-app-01 and start enaio administrator 2. Within enaio administrator foll..." current
12:3412:34, 20 April 2026 diff hist +2,915 N IT:Client/DRS/Knowledge Base/DRS User Creation and M365 License Assignment Created page with " '''(''''''DRS User Creation & Office 365 License Assignment Guide'''''')''' '''Purpose:''' This document describes the steps for creating a new user account in Active Directory (AD), creating their email ID, and assigning a Microsoft 365 license for DRS client users. === 1. Purpose === This document describes the steps for creating a new user account in Active Directory (AD), creating their email ID, and assigning a Microsoft 365 license..." current
12:3412:34, 20 April 2026 diff hist +2,514 N IT:Client/DRS/Knowledge Base/DRS Server Connection Guide Created page with " '''(''''''DRS Server Connection Guide'''''')''' '''Purpose:''' This document outlines the standard procedure for securely connecting to the DRS server, covering server identification and VPN setup before login. === 1. Purpose === This document provides a standardized procedure for employees to securely connect to the DRS server environment. It ensures that all necessary steps — from identifying the correct server to configuring VPN acce..." current
12:3412:34, 20 April 2026 diff hist +224 N IT:Client/DRS/Knowledge Base/Credential Manager Guide Created page with "'''Credential Manager''' Issue: unable to access network drive after changing Password Solution: Open Command prompt and run below command. Command: '''rundll32.exe keymgr.dll, KRShowKeyMgr'''''' '''and remove credentials" current
12:3412:34, 20 April 2026 diff hist +774 N IT:Client/DRS/Knowledge Base/Block and Unblock USB via ManageEngine Created page with "'''Block and Unblock USB from Manage Engine''' Step 1: Log into ME Step 2: Click on “Configurations” Step 3: Click on “Create Configuration” and Select “Windows” Step 4: Select “Secure USB” and “Computer Configuration” Step 5: Name the Configuration “Block USB Devices” and for the Device Type “dc.conf.usconfig.disk ” select “Block” Step 6: Scroll down and Define the right target computers on which you want to block usb Step..." current
12:3412:34, 20 April 2026 diff hist +379 N IT:Client/DRS/Knowledge Base/Bitwarden Login Guide Created page with "To sign into bitwarden go to: Enter you email address and click on Use Single Sign-on. At the next step it will ask you for the Single Sign-on provider. Enter drs-group.com Then continue to login with your DRS email id and password. Then wait for the Administrator to confirm your new account. Once confirmed you can then login again and will have to follow steps 1, 2 & 3." current
12:3412:34, 20 April 2026 diff hist +15,757 N IT:Client/DRS/Knowledge Base/Bitwarden Setup Guide Created page with "'''Set a seat limit''' To set a limit on the number of seats your organization can scale up to: Log in to the Bitwarden web app and open the Admin Console using the product switcher: Navigate to '''Billing''' → '''Subscription''' and check the '''Limit subscription '''checkbox: In the '''Seat limit''' input, specify a seat limit. Select '''Save'''. Once the specified limit is reached, you will not be able to invite new users unless you increase the limit...." current
12:3412:34, 20 April 2026 diff hist −340 IT:Client/Zippel/Troubleshooting & Knowledge Base No edit summary
12:3412:34, 20 April 2026 diff hist +854 N IT:Client/Zippel/Troubleshooting & Knowledge Base/Updating Microsoft Teams Classic Created page with "Updating Microsoft Teams Classic: A Step-by-Step Guide '''Steps to Update Microsoft Teams Classic''' Step 1: Open Microsoft Teams Launch the Microsoft Teams application on your device. Step 2: Navigate to Update Options Click on Options menu located at the top-right corner of the screen. From the dropdown menu, select " Check for Updates." Step 3: Check for Updates Click on the "Check for updates" button. Microsoft Teams will now search for available updates. Mi..." current
12:3412:34, 20 April 2026 diff hist +672 N IT:Client/Zippel/Troubleshooting & Knowledge Base/Standard Setup for Linux Server Created page with " Standard Setup for linux Server Please install standard setup: Disable IP V 6 ubuntu Linux without graphical user interface. hostname should be in lower case. Change the /etc/hostname entries. Correct hostname to 'hostname --fqdn'. DNS name should be in lower case. Do not enable ssh login root. Postgres / MySQL ONLY listens on 127.0.0.1 ufw only allows https and ssh. letsencrypt configuration on the shared dmz rev proxy Reverse proxy set up locally with s..." current
12:3412:34, 20 April 2026 diff hist +1,022 N IT:Client/Zippel/Troubleshooting & Knowledge Base/Microsoft Authenticator Setup Created page with " Microsoft Authenticator for Two-Step Authentication (MFA) Installation Guide ''Multi-factor authentication is now required to access Office 365 online applications.'' == Step 1: Download the Microsoft Authenticator App == Download the app from the or the == STEP 2: Scan the QR Code == ON YOUR MOBILE DEVICE: Open the Microsoft Authenticator app. Click the (+) in the upper right corner. Choose '''WORK OR SCHOOL ACCOUNT''' Choose '''SCAN QR CODE''' ON Y..." current
12:3412:34, 20 April 2026 diff hist +4,128 N IT:Client/Zippel/Troubleshooting & Knowledge Base/Prevent Windows Update from Automatically Restarting Created page with "Prevent Windows Update from Automatically Restarting I have created a ManageEngine configuration to disable auto reboot the system by adding “'''NoAutoRebootWithLoggedOnUsers''''''”''' registry on the system. The ManageEngine configuration details ad Below. Configuration Name: '''Disable Auto Reboot After ''''''patching.''' Category : Registry Registry Details: {| class="wikitable" |- ! Action ! Write Value |- | Header Key | HKEY_LOCAL_MACHINE |- | Sub-Key | SOF..." current
12:3312:33, 20 April 2026 diff hist +483 N IT:Client/Zippel/Troubleshooting & Knowledge Base/Icinga Installation Created page with "Link: Copy the script and run it in elevated PowerShell Select Yes Select 0 (base installation) Select 2 (connecting from both system). Below select [d] and enter new icinga zone name (eg. Zippel24.local) Parent icinga node name. (eg. Monitoring.zippel24.local The configuration should now look something like this: Then start the installation: Further it will be sent for certificate signing. Once he certificate signing is completed by Kolja make the followin..." current
12:3312:33, 20 April 2026 diff hist +1,220 N IT:Client/Zippel/Troubleshooting & Knowledge Base/How to Register a Microsoft App for CodeKombüse Created page with "'''How to ''''''register a Microsoft app for ''''''CodeKombüse''' Register a Microsoft app for CodeKombüse Login to the Microsoft Azure Portal and navigate to App registrations to create a new app. Provide the requested information as follows and register your app. Select web and provide your callback url. The callback url looks like this: '''https://'''''' ''''''CodeKombüse''''''.domain.tld''''''/auth/microsoft_office365/callback''' Click on register. Within A..." current
12:3312:33, 20 April 2026 diff hist +636 N IT:Client/Zippel/Troubleshooting & Knowledge Base/How to Add User in SQL Server Instance Created page with "How to add user in SQL server Instance and assign role to the user '''Step 1: Connect to SQL Server Instance'''''' with SA user.''' '''Step 2: Create a Login (Server-Level Access)''' In '''Object Explorer''' and expand '''Security → Logins''''''.''' Right-click '''Logins''' → select '''New Login'''. In the '''Login – New''' dialog: Click on Search. Change the search location to entire Active Directory. Search the user account from Active Directory and click OK. O..." current
12:3312:33, 20 April 2026 diff hist +2,787 N IT:Client/Zippel/Troubleshooting & Knowledge Base/How to Increase the Size of UPD Created page with "How to Increase the size of UPD. '''Prerequisite ''' Find the user SID (Security Identifier) from the Active Directory. UPDs are name by the users SID, Search the disk with SID and take backup of user profile disk. Make sure user profile is not logged in when increasing the disk. There are different methods to increase the user profile disk. The easiest methods as below. '''Using'''''' Hyper-V''' We will start by installing the Hyper-V role on a virtual machine. If h..." current
12:3312:33, 20 April 2026 diff hist +1,107 N IT:Client/Zippel/Troubleshooting & Knowledge Base/Terminal Server Automation Created page with "Windows Server 2016 Software List {| class="wikitable" |- ! App ! Version |- | Citrix WorkSpace 2309 | 23.9.1.104 |- | DAKOSY App Start | 1.1.03 |- | estos ProCall | 5.1.110.44786 |- | Foxit PDF reader | |- | Google Chrome | |- | Icinga2 | |- | Driver package (Lexmark international | |- | .net runtime | 6.0.23 |- | WebView2 | |- | MS Office Standard 2016 | 16.0.4266.1001 |- | FireFox | |- | Outlook File Drag (Tony Federer) | |- | TeamViewer QS | |- | Approve To..." current
12:3312:33, 20 April 2026 diff hist +689 N IT:Client/Zippel/Troubleshooting & Knowledge Base/Deploy Terminal Server for Zippel Created page with "Deploy Terminal Server for ZIP-RDS Server Version: Windows Server Standard 2016 Make sure all the windows updates are installed. Set hostname in lowercase. Static MAC address. Reserve IP in DHCP. Start with 24 vCPU and 50 GB Static Memory. Install Remote Desktop Session host role on the server. Install applications from ZIP-APP01 (C:\FREIGABEN\SOFTWARE\SETUP): Citrix Work Space app Dakosy AppStart Estos ProCall Foxit PDF reader Google Chrome Microsoft Edge Microsoft O..." current
12:3312:33, 20 April 2026 diff hist +3,332 N IT:Client/Zippel/Troubleshooting & Knowledge Base/RDS Server Important Notes Created page with "How to grant user access to new Terminal server FIBU This is the configuration on ZIP-RDS Server We have created a group called RDS-ZIP-GATEWAY-USER If the user is not part of this group, he can not login to the RDS Server infra. User will get an error message. Once you add user to the group He/She can login to the ZIP-RDS.ZIPPEL24.LOCAL server. We have added domain users to the RDS collection settings. '''FIBU Server Access''' The user should be part of RDS..." current
12:3312:33, 20 April 2026 diff hist +4,169 N IT:Client/Zippel/Troubleshooting & Knowledge Base/RDS Stuck User Session and Temporary Profile Recovery Created page with "'''RDS – Stuck User Session & Temporary Profile Recovery Guide''' '''Purpose''' This document describes the standard troubleshooting and recovery procedure for: Stuck / disconnected RDS sessions that cannot be logged off Zombie WinStation sessions Temporary profile issues occurring after forced session termination This SOP is intended for '''L1/L2/L3 support teams''' managing Remote Desktop Services (RDS) environments. '''Environment Scope''' Microsoft Remote Desktop..." current
12:3312:33, 20 April 2026 diff hist +2,035 N IT:Client/Zippel/Troubleshooting & Knowledge Base/How to Connect OpenVPN Created page with "How to connect OpenVPN Connect OpenVPN Step by Step: Install OpenVPN. Import the VPN file in OpenVPN. Connect the OpenVPN. == Install OpenVPN. == To download OpenVPN open any web browser (Chrome, Firefox, etc) and open OpenVPN site using the following URL. URL: Click on Community and then select download. Scroll down the page until you see the installers of OpenVPN. Please select the installer as per your computer’s OS. Here we are downloading Windows inst..." current
12:3312:33, 20 April 2026 diff hist −2,003 IT:Client/OCIS/Troubleshooting & Knowledge Base No edit summary
12:3312:33, 20 April 2026 diff hist +672 N IT:Client/OCIS/Troubleshooting & Knowledge Base/Standard Setup for Linux Server Created page with " Standard Setup for linux Server Please install standard setup: Disable IP V 6 ubuntu Linux without graphical user interface. hostname should be in lower case. Change the /etc/hostname entries. Correct hostname to 'hostname --fqdn'. DNS name should be in lower case. Do not enable ssh login root. Postgres / MySQL ONLY listens on 127.0.0.1 ufw only allows https and ssh. letsencrypt configuration on the shared dmz rev proxy Reverse proxy set up locally with s..." current
12:3312:33, 20 April 2026 diff hist +1,027 N IT:Client/OCIS/Troubleshooting & Knowledge Base/Microsoft Authenticator Setup Created page with "Microsoft Authenticator for Two-Step Authentication (MFA) Installation Guide ''Multi-factor authentication is now required to access Office 365 online applications.'' == Step 1: Download the Microsoft Authenticator App == Download the app from the or the == STEP 2: Scan the QR Code == ON YOUR MOBILE DEVICE: Open the Microsoft Authenticator app. Click the (+) in the upper right corner. Choose '''WORK OR SCHOOL ACCOUNT''' Choose '''SCAN QR CODE''' ON YO..." current
12:3212:32, 20 April 2026 diff hist +340 N IT:Client/OCIS/Troubleshooting & Knowledge Base/Linux Partition with Multiple Disks Created page with " Press Space bar and select the disk for /boot partition. Select Done. Now you can see additional attached disks in Available Devices. Select the disks one by one and create partition for different folders. Format the disk in ext4 format . now select mount folder. Now you will see the 70 GB disk is mounted for /home partition." current
12:3212:32, 20 April 2026 diff hist +1,776 N IT:Client/OCIS/Troubleshooting & Knowledge Base/How to Switch Microsoft Teams to New Account Created page with "This document provides a step-by-step guide for logging out of your current Microsoft Teams account and logging in with a new account. This process is important for ensuring you have access to the correct Teams environment. '''Steps to Log Out of Microsoft Teams''' '''1. Open Microsoft Teams''' Launch the Microsoft Teams application on your computer or navigate to the Teams web app. '''2. Access Your Profile''' In the top right corner of the Teams window, click on your p..." current
12:3212:32, 20 April 2026 diff hist +794 N IT:Client/OCIS/Troubleshooting & Knowledge Base/How to Connect to OCIS VPN Created page with "How to connect to OCIS VPN? '''It is very important that your laptop is connect to ''''''OCIS'''''' VPN if you are not working from office''' Right click on the highlighted icon to connect to VPN. The icon highlighted below is the Open VPN application. Or Click on the upwards arrow icon. Right click on the VPN icon to connect to VPN. VPN is not connected if the icon is not green E.g.: VPN is connected now as we see a green icon. E.g.: If you do not find th..." current
12:3212:32, 20 April 2026 diff hist +982 N IT:Client/OCIS/Troubleshooting & Knowledge Base/How to Connect to OCIS Terminal Server Created page with "'''How to Connect to Terminal Server ocis-rds01.ocis.int''' Follow these steps to connect to the terminal server '''ocis-rds01.ocis.int''': '''Step 1: Locate the Remote Desktop File''' On your notebook desktop, find the file named '''ocis-rds01.ocis.int.rdp'''. '''Step 2: Open the Remote Desktop File''' Double-click on the '''ocis-rds01.ocis.int.rdp''' file to start the Remote Desktop Connection. '''Step 3: Enter Login Credentials''' When prompted, enter your login c..." current
12:3212:32, 20 April 2026 diff hist +1,837 N IT:Client/OCIS/Troubleshooting & Knowledge Base/How to Access Outlook Office and Teams via Web Portal Created page with "'''How to Access Outlook, Microsoft Office, and Teams via Web Portal''' '''Step 1: Open Your Web Browser''' Launch your preferred web browser (e.g., Google Chrome, Firefox, Microsoft Edge, Safari). '''Step 2: Navigate to Microsoft 365 Portal''' In the address bar, type or and press '''Enter'''. '''Step 3: Sign In to Your Microsoft Account''' Click on '''Sign in''' if you are not already signed in. Enter your Microsoft email address (e.g., test@ocis.de) and click '''Nex..." current
12:1412:14, 20 April 2026 diff hist +4,181 IT:Client/CGATE Troubleshooting & Knowledge Base Articles Updated to standard — HEIN+FRICKE IT
12:1412:14, 20 April 2026 diff hist −9 IT:Client/CGATE Ticketing & escalation process Updated to standard — HEIN+FRICKE IT current
12:1412:14, 20 April 2026 diff hist +4,523 IT:Client/CGATE Infrastructure Updated to standard — HEIN+FRICKE IT
12:1412:14, 20 April 2026 diff hist −262 IT:Client/CGATE Introduction Updated to standard — HEIN+FRICKE IT current
12:0212:02, 20 April 2026 diff hist +3,744 N IT:Client/OCIS/Troubleshooting & Knowledge Base Updated by HEIN+FRICKE IT
12:0212:02, 20 April 2026 diff hist +1,621 N IT:Client/OCIS/Ticketing & Escalation Updated by HEIN+FRICKE IT
12:0212:02, 20 April 2026 diff hist +3,388 N IT:Client/OCIS/Infrastructure Updated by HEIN+FRICKE IT current
12:0212:02, 20 April 2026 diff hist +3,772 N IT:Client/OCIS/Introduction Updated by HEIN+FRICKE IT
12:0212:02, 20 April 2026 diff hist −528 IT:Client/OCIS Updated by HEIN+FRICKE IT
12:0212:02, 20 April 2026 diff hist +2,570 N IT:Client/Zippel/Troubleshooting & Knowledge Base Updated by HEIN+FRICKE IT
12:0212:02, 20 April 2026 diff hist +1,396 N IT:Client/Zippel/Ticketing & Escalation Updated by HEIN+FRICKE IT current
12:0212:02, 20 April 2026 diff hist +3,667 N IT:Client/Zippel/Infrastructure Updated by HEIN+FRICKE IT

20 April 2026