User contributions for Swapnil.mangalkar@heinfricke.team

08:0108:01, 28 January 2026 diff hist +53 IT:Internal/User Onboarding No edit summary Tag: Visual edit
07:5807:58, 28 January 2026 diff hist +1,153 IT:Internal/Infrastructure Overview No edit summary Tag: Visual edit
07:5507:55, 28 January 2026 diff hist −43 IT:Internal/Infrastructure Overview Blanked the page Tags: Blanking Manual revert
07:5507:55, 28 January 2026 diff hist −74 IT:Internal →Infrastructure Overview Tag: Visual edit
07:5207:52, 28 January 2026 diff hist +40 IT:Internal No edit summary Tag: Visual edit
07:5107:51, 28 January 2026 diff hist +8 IT:Internal No edit summary Tag: Visual edit
07:4907:49, 28 January 2026 diff hist −75 IT:Internal No edit summary Tag: Visual edit
07:4707:47, 28 January 2026 diff hist −12 IT:Internal No edit summary Tag: Visual edit
07:4607:46, 28 January 2026 diff hist −20 IT:Internal/Odoo Infrastructure Overview No edit summary current Tag: Visual edit
07:4507:45, 28 January 2026 diff hist +4,424 N IT:Internal/Ticketing Tools and Support Procedures/Internal IT Support Operations Framework Created page with "== 1. Introduction == This document describes the internal IT Support structure, responsibilities, communication flow, and daily hotline rotation. The goal is to maintain consistent ticket handling, clear ownership, and efficient workload distribution across the team. The support team includes: * '''1 Ticket Assigner''' * '''1 Deputy Assigner''' * '''2 Hotline Engineers (rotating daily)''' * '''2 L1 Engineers''' * '''2 L2 Engineers''' * '''Project & Training Responsib..." current Tag: Visual edit
07:4507:45, 28 January 2026 diff hist +1 IT:Internal/Ticketing Tools and Support Procedures No edit summary current Tag: Visual edit
07:4307:43, 28 January 2026 diff hist +137 N IT:Internal/Ticketing Tools and Support Procedures Created page with "* Internal IT Support Operations Framework" Tag: Visual edit
07:4207:42, 28 January 2026 diff hist +55 IT:Internal No edit summary Tag: Visual edit
07:4207:42, 28 January 2026 diff hist +58 IT:Internal No edit summary Tag: Visual edit
07:4007:40, 28 January 2026 diff hist 0 IT:Internal/Role descriptions/Associate IT Engineer No edit summary current Tag: Visual edit
07:4007:40, 28 January 2026 diff hist +554 IT:Internal/Role descriptions/Associate IT Engineer No edit summary Tag: Visual edit
07:2007:20, 28 January 2026 diff hist +7 IT:Internal/Role descriptions No edit summary current Tag: Visual edit
07:2007:20, 28 January 2026 diff hist +20 IT:Internal No edit summary Tag: Visual edit
07:1907:19, 28 January 2026 diff hist −178 IT:Internal No edit summary Tag: Visual edit
07:1807:18, 28 January 2026 diff hist −31 IT:Internal No edit summary Tag: Visual edit
07:1607:16, 28 January 2026 diff hist −78 IT:Internal No edit summary Tag: Visual edit
07:1607:16, 28 January 2026 diff hist +1 IT:Internal No edit summary Tag: Visual edit
07:1507:15, 28 January 2026 diff hist −21 IT:Internal No edit summary Tag: Visual edit
07:1507:15, 28 January 2026 diff hist −80 IT:Internal No edit summary Tag: Visual edit
07:1207:12, 28 January 2026 diff hist −151 IT:Internal No edit summary Tag: Visual edit
07:1207:12, 28 January 2026 diff hist +126 IT:Internal No edit summary Tag: Visual edit
07:1107:11, 28 January 2026 diff hist −383 IT:Internal No edit summary Tag: Visual edit
07:0807:08, 28 January 2026 diff hist −13 IT:Internal No edit summary Tag: Visual edit
07:0707:07, 28 January 2026 diff hist +403 N IT:Internal/Role descriptions/Associate IT Engineer (Junior / Trainee) Created page with "=== Key Responsibilities === * Assist senior engineers with: ** Ticket handling ** User requests ** Documentation updates * Perform routine tasks: ** Password resets ** Account unlocks ** License checks * Learn internal tools, systems, and processes * Shadow senior team members during troubleshooting * Maintain professionalism and communication standards * Gradually take ownership of Level 1 tickets" current Tag: Visual edit
07:0607:06, 28 January 2026 diff hist +77 IT:Internal/IT Team Org Chart No edit summary current Tag: Visual edit
07:0507:05, 28 January 2026 diff hist +77 IT:Internal/IT Team Org Chart No edit summary Tag: Visual edit
07:0507:05, 28 January 2026 diff hist +10 IT:Internal/Role descriptions No edit summary Tag: Visual edit
07:0307:03, 28 January 2026 diff hist +68 IT:Internal/IT Team Org Chart No edit summary Tag: Visual edit
07:0207:02, 28 January 2026 diff hist +89 IT:Internal/IT Team Org Chart No edit summary Tag: Visual edit
07:0107:01, 28 January 2026 diff hist +25 IT:Internal/IT Team Org Chart No edit summary Tag: Visual edit
07:0007:00, 28 January 2026 diff hist +58 IT:Internal/IT Team Org Chart No edit summary Tag: Visual edit
06:5806:58, 28 January 2026 diff hist +5 IT:Internal/IT Team Org Chart No edit summary Tag: Visual edit
06:5806:58, 28 January 2026 diff hist −1,152 IT:Internal/Role descriptions No edit summary Tag: Visual edit
06:5706:57, 28 January 2026 diff hist +514 N IT:Internal/Role descriptions/Associate IT Engineer Created page with "=== Key Responsibilities === * Act as '''first-line support (Level 1)''' for users * Handle incoming tickets via: ** Email ** Ticketing system ** Teams (communication only) * Troubleshoot common issues: ** Outlook & email ** VPN connectivity ** Password resets ** Basic application issues (Scope, 3CX) * Perform basic user administration tasks under guidance * Escalate issues with proper documentation and logs * Communicate clearly with users and update ticket status * Fo..." Tag: Visual edit
06:5606:56, 28 January 2026 diff hist +478 N IT:Internal/Role descriptions/System Administrator Created page with "== System Administrator == === Key Responsibilities === * Daily administration of: ** Servers ** Active Directory ** Microsoft 365 * User lifecycle management: ** Onboarding ** Offboarding ** Access changes * Troubleshoot: ** Server issues ** Application access problems ** Authentication issues * Maintain monitoring and alerting systems * Execute approved changes and configurations * Support escalations from Associate IT Engineers * Update knowledge base articles and SOPs" current Tag: Visual edit
06:5506:55, 28 January 2026 diff hist +976 N IT:Internal/Role descriptions/Senior System Administrator Created page with "=== Key Responsibilities === * Act as '''Scrum Master''', leading daily Scrum meetings and ensuring agile processes are followed * Manage and maintain '''core IT infrastructure''', including: ** Windows and Linux servers ** Active Directory and Group Policies ** Microsoft 365 and Azure services * Perform '''advanced troubleshooting''' (Level 2 / Level 3 support) * '''Design, implement, and optimize''': ** Server and infrastructure architecture ** Backup and disaster rec..." current Tag: Visual edit
06:2806:28, 28 January 2026 diff hist +9 IT:Internal/Role descriptions/Team Lead – IT Support No edit summary current Tag: Visual edit
06:2606:26, 28 January 2026 diff hist +666 N IT:Internal/Role descriptions/Team Lead – IT Support Created page with "=== Key Responsibilities === * Overall ownership of '''IT support operations''' for assigned clients (e.g., CGATE, DRS, etc.) * Act as the '''primary escalation point''' for critical (P1/P2) incidents * Ensure adherence to '''SLA, processes, and documentation standards''' * Coordinate between: ** Support engineers ** Infrastructure team ** Vendors and third parties * Review and approve: ** Major configuration changes ** Escalations ** Access requests * Monitor ticket qu..." Tag: Visual edit
06:2506:25, 28 January 2026 diff hist +448 IT:Internal/Role descriptions No edit summary Tag: Visual edit
06:2206:22, 28 January 2026 diff hist +12 IT:Internal/IT Team Org Chart No edit summary Tag: Visual edit
06:1906:19, 28 January 2026 diff hist +69 IT:Internal/IT Exit Checklist/ Form No edit summary current Tag: Visual edit
06:1906:19, 28 January 2026 diff hist +31 N File:HeinFricke Laptop Exit Handover.pdf No edit summary current

15:5015:50, 27 January 2026 diff hist +1,159 IT:Client/CGATE Troubleshooting & Knowledge Base Articles No edit summary Tag: Visual edit
15:4615:46, 27 January 2026 diff hist +1,033 N IT:Client/Support hours Created page with "This document defines the official IT support availability, contact channels, and handling guidelines. It is intended for '''support engineers''' to ensure consistent communication and correct handling of client requests. == Standard Support Hours == Unless otherwise defined in a client-specific agreement, IT support is provided during the following hours: '''Monday to Friday''' === During Central European Time (CET – Winter Time) === * '''German Time (CET):''' 07..." current Tag: Visual edit
15:4415:44, 27 January 2026 diff hist −19 IT:Client No edit summary Tag: Visual edit

28 January 2026

27 January 2026