Main public logs

Combined display of all available logs of HEIN+FRICKE. You can narrow down the view by selecting a log type, the username (case-sensitive), or the affected page (also case-sensitive).

06:57, 28 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Internal/Role descriptions/Associate IT Engineer (Created page with "=== Key Responsibilities === * Act as '''first-line support (Level 1)''' for users * Handle incoming tickets via: ** Email ** Ticketing system ** Teams (communication only) * Troubleshoot common issues: ** Outlook & email ** VPN connectivity ** Password resets ** Basic application issues (Scope, 3CX) * Perform basic user administration tasks under guidance * Escalate issues with proper documentation and logs * Communicate clearly with users and update ticket status * Fo...") Tag: Visual edit
06:56, 28 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Internal/Role descriptions/System Administrator (Created page with "== System Administrator == === Key Responsibilities === * Daily administration of: ** Servers ** Active Directory ** Microsoft 365 * User lifecycle management: ** Onboarding ** Offboarding ** Access changes * Troubleshoot: ** Server issues ** Application access problems ** Authentication issues * Maintain monitoring and alerting systems * Execute approved changes and configurations * Support escalations from Associate IT Engineers * Update knowledge base articles and SOPs") Tag: Visual edit
06:55, 28 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Internal/Role descriptions/Senior System Administrator (Created page with "=== Key Responsibilities === * Act as '''Scrum Master''', leading daily Scrum meetings and ensuring agile processes are followed * Manage and maintain '''core IT infrastructure''', including: ** Windows and Linux servers ** Active Directory and Group Policies ** Microsoft 365 and Azure services * Perform '''advanced troubleshooting''' (Level 2 / Level 3 support) * '''Design, implement, and optimize''': ** Server and infrastructure architecture ** Backup and disaster rec...") Tag: Visual edit
06:26, 28 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Internal/Role descriptions/Team Lead – IT Support (Created page with "=== Key Responsibilities === * Overall ownership of '''IT support operations''' for assigned clients (e.g., CGATE, DRS, etc.) * Act as the '''primary escalation point''' for critical (P1/P2) incidents * Ensure adherence to '''SLA, processes, and documentation standards''' * Coordinate between: ** Support engineers ** Infrastructure team ** Vendors and third parties * Review and approve: ** Major configuration changes ** Escalations ** Access requests * Monitor ticket qu...") Tag: Visual edit
06:19, 28 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs created page File:HeinFricke Laptop Exit Handover.pdf
06:19, 28 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs uploaded File:HeinFricke Laptop Exit Handover.pdf
15:46, 27 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Client/Support hours (Created page with "This document defines the official IT support availability, contact channels, and handling guidelines. It is intended for '''support engineers''' to ensure consistent communication and correct handling of client requests. == Standard Support Hours == Unless otherwise defined in a client-specific agreement, IT support is provided during the following hours: '''Monday to Friday''' === During Central European Time (CET – Winter Time) === * '''German Time (CET):''' 07...") Tag: Visual edit
15:43, 27 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Client/CGATE Ticketing & escalation process (Created page with "=== 1. Purpose === This document defines the '''standard ticketing and escalation process''' for CGATE IT support. It ensures that all IT issues are logged, tracked, prioritized, and resolved in a structured and timely manner. ---- === 2. Ticket Creation Process === ==== 2.1 How CGATE Users Raise IT Requests ==== All CGATE employees must raise IT support requests using '''one of the following official channels''': * '''Email:''' <code>support@heinfricke.services</cod...") Tag: Visual edit
15:36, 27 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Client/CGATE Troubleshooting & Knowledge Base Articles/How to Create a Scope User Account (Created page with "== Purpose == This document explains the step-by-step procedure to create a new '''Scope user account''' via the Riege website. ---- == Prerequisites == * Valid email address of the user * Required branch information (main and additional branches) ---- == Step-by-Step Procedure == === Step 1 === Open a web browser and go to '''www.riege.com'''. === Step 2 === Scroll to the bottom of the page and click on '''Service'''. center|thumb|389x389px === S...") Tag: Visual edit
15:31, 27 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Client/DRS Ticketing & escalation process (Created page with "== 1. Ticket Forwarding & Creation == * '''Incoming Requests''' ** All support emails sent to '''ITSupport@drs-group.com''' are to be manually forwarded to '''Zammad''' first '''support@heinfricke.services''' * '''Ticket Initialization''' ** Once received in Zammad: *** Assign '''Group + Owner'''. *** Set '''Status → In Progress'''. *** Change the '''Customer of the Request''' to the actual client contact. center|thumb|817x817px ---- ==...") Tag: Visual edit
14:57, 27 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Client/CGATE Troubleshooting & Knowledge Base Articles/User Onboarding CGATE (Created page with "'''This document outlines the standard procedure for onboarding new users at CGATE Logistics.''' == 1. Purpose == This document provides a detailed, step-by-step procedure for onboarding new users within the '''CGATE Logistics environment'''. It includes instructions for account creation, system setup, and user profile configuration to ensure a standardized onboarding process. == 2. Scope == This guide applies to: · IT Support Teams – responsible for acc...") Tag: Visual edit
14:55, 27 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Client/CGATE Troubleshooting & Knowledge Base Articles/User Onboarding CGATE (old) (Created page with "'''This document outlines the standard procedure for onboarding new users at CGATE Logistics.''' == 1. Purpose == This document provides a detailed, step-by-step procedure for onboarding new users within the '''CGATE Logistics environment'''. It includes instructions for account creation, system setup, and user profile configuration to ensure a standardized onboarding process. == 2. Scope == This guide applies to: · IT Support Teams – responsible for acc...") Tag: Visual edit
14:54, 27 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Client/CGATE Troubleshooting & Knowledge Base Articles (Created page with " == User Onboarding == * User Onboarding CGATE (old) * User Onboarding CGATE (new)") Tag: Visual edit
14:49, 27 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Client/CGATE Infrastructure (Created page with "== 1. Purpose of This Document == This document provides a structured and detailed overview of CGATE’s IT infrastructure. It is intended for IT support engineers, administrators, and authorized stakeholders to understand the system landscape, dependencies, and operational responsibilities. == 2. Document Scope & Audience == '''Audience:''' Hein+Fricke IT Support Engineers, CGATE IT Management, System Administrators '''Scope:''' Core infrastructure, hosted services, n...") Tag: Visual edit
13:51, 27 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Client/CGATE Introduction (Created page with " === Key Contacts (IT – Client Side) === === Summary of Services Offered === == Related Documentation == The following documents provide additional detailed information and must be referenced as needed: * CGATE Infrastructure * CGATE Troubleshooting & Knowledge Base Articles * CGATE Ticketing & Escalation Process === Best Practice Note for Support Engineers === Always review this CGATE Introduction before handling tickets related to the CGATE client to ensure comp...") Tag: Visual edit
13:37, 27 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Client/Support hours & contact channels (Created page with "This document defines the official IT support availability, contact channels, and handling guidelines. It is intended for '''support engineers''' to ensure consistent communication and correct handling of client requests. == Standard Support Hours == Unless otherwise defined in a client-specific agreement, IT support is provided during the following hours: '''Monday to Friday''' === During Central European Time (CET – Winter Time) === * '''German Time (CET):''' 07...") Tag: Visual edit
13:29, 27 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Client/How to use this documentation (Created page with "This section explains how IT support engineers should use this documentation as part of daily support operations. It serves as a practical guide to ensure consistency, accuracy, and efficiency when providing client-facing IT support. ---- === Purpose for Support Engineers === This documentation is intended to: * Act as a '''single source of truth''' for client-facing IT information * Ensure '''consistent support delivery''' across all engineers * Reduce dependency on...") Tag: Visual edit
10:57, 27 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Client/Scope of IT support services (Created page with "This section defines the scope of IT support services provided to clients. It outlines what services are covered, what is excluded, and how support is delivered to ensure clear expectations between the IT support team and clients. === Services Included === The IT support team provides the following services, subject to client-specific agreements: * '''End-User Support''' ** Assistance with desktop, laptop, and mobile device issues ** Email, collaboration tools, and sta...") Tag: Visual edit
10:52, 27 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Client:Purpose of this documentation (Created page with "This document serves as the official '''client-facing IT support reference''' for all supported customers. Its primary purpose is to provide clear, structured, and consistent information about IT services, infrastructure, and support processes in a way that is easy for Support Enginner to understand and use. === Objectives === The objectives of this documentation are to: * Clearly define the '''scope of IT support services''' provided to each client * Provide '''standa...") Tag: Visual edit
14:17, 23 January 2026 Admin talk contribs changed group membership for Shubham.Patil@heinfricke.team from hf_all, mw_hf_all and mw_hr to hf_all, mw_hf_all and mw_it_read
11:21, 23 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Internal/IT Exit Checklist/ Form (Created page with "Purpose: To ensure all IT access and company assets are properly recovered when an employee exits Hein+Fricke. === When to Use === Employee resignation Termination End of contract === Exit Process === HR notifies IT of employee exit date. IT disables user access (AD, M365, VPN, applications). Company assets are collected (laptop, charger, peripherals, access cards). Data ownership is transferred to manager / team. Email and account retention is applied as per polic...") Tag: Visual edit: Switched
11:06, 23 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Internal/Asset Handover Form (Created page with "== 1. Purpose == To formally document the handover of IT assets (laptops, peripherals, access cards, etc.) to an employee when they join Hein + Fricke. This ensures accountability, traceability, and clear records for audits and inventory management. == 2. When to Complete == # '''Employee Onboarding:''' Before or on the first working day, all assigned IT assets must be documented and signed. # '''Transfers / Role Changes:''' If assets change custodianship within the...") Tag: Visual edit
10:29, 23 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Internal/IT Engineer Onboarding & Training Path (Created page with "This document defines the '''recommended training and certification progression''' for all new and existing IT engineers. It is designed to build practical skills in Linux, Windows Server, Azure Hybrid Infrastructure, and Office productivity platforms. === 1. Linux Fundamentals === '''Introduction to Linux (LFS101)''' ''Provider:'' The Linux Foundation ''Overview:'' Beginner-level course covering essential Linux skills — navigation, basic commands, system configur...") Tag: Visual edit
10:21, 23 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Internal/Role descriptions (Created page with "=== Role Descriptions === ==== IT Manager / IT Lead ==== Overall responsibility for IT operations, security, and compliance Owns IT policies, audits, and strategic decisions Approves changes and documentation ==== Senior System & Network Engineer ==== Designs and maintains server, network, and cloud infrastructure Handles complex incidents and escalations Reviews technical documentation ==== System Administrator ==== Manages servers, virtualization, backups, an...") Tag: Visual edit: Switched
10:19, 23 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Internal/IT Team Org Chart (Created page with "{| class="wikitable" !Sr. No. !Name !Designation !Phone No. !Email |- |1 |Swapnil Mangalkar |Team Lead |8484852975 |swapnil.mangalkar@heinfricke.team |- |2 |Makarand Prakshale |Senior System Admin |8806901584 |makarand.prakshale@heinfricke.team |- |3 |Shubham Patil |Senior System Admin |7798062268 |shubham.patil@heinfricke.team |- |4 |Suraj Mali |Associate IT Engineer |7775927578 |suraj.mali@heinfricke.team |- |5 |Sufiyaan Rahi |Associate IT Engineer |7385128744 |sufiyaa...") Tag: Visual edit
10:00, 23 January 2026 Admin talk contribs changed group membership for Kolja.fricke@heinfricke.team from hf_all, mw_it and mw_sales to hf_all, mw_sales and mw_it_read
10:00, 23 January 2026 Admin talk contribs changed group membership for Kolja.fricke@heinfricke.com from hf_all_edit, mw_hr, mw_it, mw_sales and administrator to hf_all_edit, mw_hr, mw_sales, administrator and mw_it_read
10:00, 23 January 2026 Admin talk contribs changed group membership for Suraj.mali@heinfricke.team from hf_all, mw_hf_all and mw_it to hf_all, mw_hf_all and mw_it_read
09:59, 23 January 2026 Admin talk contribs changed group membership for Makarand.Prakshale@heinfricke.team from hf_all_edit, mw_bornemann, mw_hf_all, mw_hr, mw_it, mw_mercedes, mw_nordex, mw_nordex_read, mw_odoo, mw_parcom_read and mw_sales to hf_all_edit, mw_hf_all and mw_it_read
09:59, 23 January 2026 Admin talk contribs changed group membership for Sufiyaan.rahi@heinfricke.team from hf_all, mw_hf_all, mw_it and mw_nordex to hf_all, mw_hf_all, mw_nordex and mw_it_read
09:57, 23 January 2026 Admin talk contribs changed group membership for Shubham.Patil@heinfricke.team from hf_all, mw_hf_all and mw_it to hf_all, mw_hf_all and mw_hr
09:35, 22 January 2026 Suraj.mali@heinfricke.team talk contribs created page File:Imagelmmkm.png
09:35, 22 January 2026 Suraj.mali@heinfricke.team talk contribs uploaded File:Imagelmmkm.png
09:25, 22 January 2026 Suraj.mali@heinfricke.team talk contribs created page File:Imagennkni.png
09:25, 22 January 2026 Suraj.mali@heinfricke.team talk contribs uploaded File:Imagennkni.png
09:24, 22 January 2026 Suraj.mali@heinfricke.team talk contribs created page File:Imagekmmkm.png
09:24, 22 January 2026 Suraj.mali@heinfricke.team talk contribs uploaded File:Imagekmmkm.png
09:18, 22 January 2026 Suraj.mali@heinfricke.team talk contribs created page File:Imagekiok.png
09:18, 22 January 2026 Suraj.mali@heinfricke.team talk contribs uploaded File:Imagekiok.png
09:15, 22 January 2026 Suraj.mali@heinfricke.team talk contribs created page File:Imagedef.png
09:15, 22 January 2026 Suraj.mali@heinfricke.team talk contribs uploaded File:Imagedef.png
09:05, 22 January 2026 Suraj.mali@heinfricke.team talk contribs created page IT:Internal/Knowledge Base/Device Join to Microsoft Entra ID (Azure AD) without intune license. (Created page with "== Purpose == This document provides a '''complete step-by-step guide''' to: * Configure Microsoft Entra ID (Azure AD) to '''disable automatic Intune enrollment''' * Allow users to '''join Windows devices to Entra ID''' without requiring an Intune license * Provide '''end-user device setup steps''' This avoids enrollment errors when using '''standard Microsoft 365 licenses''' without Intune. == Scope == * Windows 10 / Windows 11 devices * Microsoft Entra ID (Azure AD...") Tag: Visual edit
09:04, 22 January 2026 Suraj.mali@heinfricke.team talk contribs created page File:Imagedscvzxcvzx.png
09:04, 22 January 2026 Suraj.mali@heinfricke.team talk contribs uploaded File:Imagedscvzxcvzx.png
09:03, 22 January 2026 Suraj.mali@heinfricke.team talk contribs created page File:Imagedscxzczxdc.png
09:03, 22 January 2026 Suraj.mali@heinfricke.team talk contribs uploaded File:Imagedscxzczxdc.png
09:01, 22 January 2026 Suraj.mali@heinfricke.team talk contribs created page File:Imagesadaada.png
09:01, 22 January 2026 Suraj.mali@heinfricke.team talk contribs uploaded File:Imagesadaada.png
11:05, 19 January 2026 Umesh.tomar@heinfricke.team talk contribs created page PARCOM:PARCOM - On Boarding (Created page with "= PARCOM – Onboarding Document = == 1. Purpose of the Document == === Objective === This onboarding document provides a structured and standardized guide for new team members joining the '''PARCOM (Parameter Comparator)''' project. It helps users to: * Understand the application at a high level * Set up the development environment correctly * Follow established development and deployment practices * Avoid common onboarding and environment-related issues === Intende...") Tag: Visual edit: Switched
10:50, 19 January 2026 Umesh.tomar@heinfricke.team talk contribs created page File:Imagesafsf.png