User contributions for Swapnil.mangalkar@heinfricke.team

15:4415:44, 27 January 2026 diff hist −2,082 IT:Client/Support hours & contact channels No edit summary current Tag: Visual edit
15:4315:43, 27 January 2026 diff hist +3,912 N IT:Client/CGATE Ticketing & escalation process Created page with "=== 1. Purpose === This document defines the '''standard ticketing and escalation process''' for CGATE IT support. It ensures that all IT issues are logged, tracked, prioritized, and resolved in a structured and timely manner. ---- === 2. Ticket Creation Process === ==== 2.1 How CGATE Users Raise IT Requests ==== All CGATE employees must raise IT support requests using '''one of the following official channels''': * '''Email:''' <code>support@heinfricke.services</cod..." Tag: Visual edit
15:3715:37, 27 January 2026 diff hist −43 IT:Client No edit summary Tag: Visual edit
15:3715:37, 27 January 2026 diff hist −556 IT:Client/CGATE Replaced content with "*" current Tags: Replaced Visual edit
15:3615:36, 27 January 2026 diff hist +2,043 N IT:Client/CGATE Troubleshooting & Knowledge Base Articles/How to Create a Scope User Account Created page with "== Purpose == This document explains the step-by-step procedure to create a new '''Scope user account''' via the Riege website. ---- == Prerequisites == * Valid email address of the user * Required branch information (main and additional branches) ---- == Step-by-Step Procedure == === Step 1 === Open a web browser and go to '''www.riege.com'''. === Step 2 === Scroll to the bottom of the page and click on '''Service'''. center|thumb|389x389px === S..." current Tag: Visual edit
15:3515:35, 27 January 2026 diff hist +133 IT:Client/CGATE Troubleshooting & Knowledge Base Articles No edit summary Tag: Visual edit
15:3515:35, 27 January 2026 diff hist +22 IT:Client/CGATE Troubleshooting & Knowledge Base Articles No edit summary Tag: Visual edit
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15:3215:32, 27 January 2026 diff hist −75 IT:Client/CGATE No edit summary Tag: Visual edit
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15:3115:31, 27 January 2026 diff hist +3,802 N IT:Client/DRS Ticketing & escalation process Created page with "== 1. Ticket Forwarding & Creation == * '''Incoming Requests''' ** All support emails sent to '''ITSupport@drs-group.com''' are to be manually forwarded to '''Zammad''' first '''support@heinfricke.services''' * '''Ticket Initialization''' ** Once received in Zammad: *** Assign '''Group + Owner'''. *** Set '''Status → In Progress'''. *** Change the '''Customer of the Request''' to the actual client contact. center|thumb|817x817px ---- ==..." current Tag: Visual edit
15:3115:31, 27 January 2026 diff hist +49 IT:Client No edit summary Tag: Visual edit
15:2815:28, 27 January 2026 diff hist −44 IT:Client/CGATE No edit summary Tag: Visual edit
15:2815:28, 27 January 2026 diff hist −53 IT:Client/CGATE No edit summary Tag: Visual edit
15:2715:27, 27 January 2026 diff hist −208 IT:Client/CGATE/Knowledgebase Replaced content with "*" current Tags: Replaced Visual edit
15:2615:26, 27 January 2026 diff hist +292 IT:Client/CGATE Troubleshooting & Knowledge Base Articles/User Onboarding CGATE No edit summary Tag: Visual edit
15:2015:20, 27 January 2026 diff hist −3 IT:Client/CGATE Troubleshooting & Knowledge Base Articles/User Onboarding CGATE No edit summary
15:2015:20, 27 January 2026 diff hist +13 IT:Client/CGATE Troubleshooting & Knowledge Base Articles/User Onboarding CGATE No edit summary Tag: Visual edit
15:1715:17, 27 January 2026 diff hist −2 IT:Client/CGATE Troubleshooting & Knowledge Base Articles/User Onboarding CGATE No edit summary
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15:1615:16, 27 January 2026 diff hist +25 IT:Client/CGATE Troubleshooting & Knowledge Base Articles/User Onboarding CGATE No edit summary Tag: Visual edit
15:1515:15, 27 January 2026 diff hist +20 IT:Client/CGATE Troubleshooting & Knowledge Base Articles/User Onboarding CGATE No edit summary Tag: Visual edit
15:1315:13, 27 January 2026 diff hist +2,050 IT:Client/CGATE Troubleshooting & Knowledge Base Articles/User Onboarding CGATE No edit summary Tag: Visual edit
15:0215:02, 27 January 2026 diff hist −18 IT:Client/CGATE Troubleshooting & Knowledge Base Articles/User Onboarding CGATE No edit summary Tag: Visual edit
14:5914:59, 27 January 2026 diff hist −941 IT:Client/CGATE Troubleshooting & Knowledge Base Articles/User Onboarding CGATE No edit summary Tag: Visual edit
14:5714:57, 27 January 2026 diff hist +5,107 N IT:Client/CGATE Troubleshooting & Knowledge Base Articles/User Onboarding CGATE Created page with "'''This document outlines the standard procedure for onboarding new users at CGATE Logistics.''' == 1. Purpose == This document provides a detailed, step-by-step procedure for onboarding new users within the '''CGATE Logistics environment'''. It includes instructions for account creation, system setup, and user profile configuration to ensure a standardized onboarding process. == 2. Scope == This guide applies to: · IT Support Teams – responsible for acc..." Tag: Visual edit
14:5714:57, 27 January 2026 diff hist −94 IT:Client/CGATE Troubleshooting & Knowledge Base Articles No edit summary Tag: Visual edit
14:5614:56, 27 January 2026 diff hist −10 IT:Client/CGATE Troubleshooting & Knowledge Base Articles No edit summary Tag: Visual edit: Switched
14:5514:55, 27 January 2026 diff hist +5,107 N IT:Client/CGATE Troubleshooting & Knowledge Base Articles/User Onboarding CGATE (old) Created page with "'''This document outlines the standard procedure for onboarding new users at CGATE Logistics.''' == 1. Purpose == This document provides a detailed, step-by-step procedure for onboarding new users within the '''CGATE Logistics environment'''. It includes instructions for account creation, system setup, and user profile configuration to ensure a standardized onboarding process. == 2. Scope == This guide applies to: · IT Support Teams – responsible for acc..." current Tag: Visual edit
14:5514:55, 27 January 2026 diff hist +30 IT:Client/CGATE Troubleshooting & Knowledge Base Articles No edit summary Tag: Visual edit
14:5414:54, 27 January 2026 diff hist +207 N IT:Client/CGATE Troubleshooting & Knowledge Base Articles Created page with " == User Onboarding == * User Onboarding CGATE (old) * User Onboarding CGATE (new)" Tag: Visual edit
14:5214:52, 27 January 2026 diff hist −1,138 IT:Client/CGATE Infrastructure No edit summary current Tag: Visual edit
14:4914:49, 27 January 2026 diff hist +3,714 N IT:Client/CGATE Infrastructure Created page with "== 1. Purpose of This Document == This document provides a structured and detailed overview of CGATE’s IT infrastructure. It is intended for IT support engineers, administrators, and authorized stakeholders to understand the system landscape, dependencies, and operational responsibilities. == 2. Document Scope & Audience == '''Audience:''' Hein+Fricke IT Support Engineers, CGATE IT Management, System Administrators '''Scope:''' Core infrastructure, hosted services, n..." Tag: Visual edit
14:4014:40, 27 January 2026 diff hist +76 IT:Client/CGATE Introduction No edit summary current Tag: Visual edit
14:3514:35, 27 January 2026 diff hist −9 IT:Client/CGATE Introduction No edit summary Tag: Visual edit
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14:0714:07, 27 January 2026 diff hist +466 IT:Client/CGATE Introduction No edit summary Tag: Visual edit: Switched

27 January 2026