User contributions for Swapnil.mangalkar@heinfricke.team

14:0414:04, 27 January 2026 diff hist +1,477 IT:Client/CGATE Introduction No edit summary
14:0414:04, 27 January 2026 diff hist +439 IT:Client/CGATE Introduction No edit summary Tag: Visual edit
13:5813:58, 27 January 2026 diff hist −14 IT:Client/CGATE Introduction No edit summary Tag: Visual edit
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13:5113:51, 27 January 2026 diff hist +533 N IT:Client/CGATE Introduction Created page with " === Key Contacts (IT – Client Side) === === Summary of Services Offered === == Related Documentation == The following documents provide additional detailed information and must be referenced as needed: * CGATE Infrastructure * CGATE Troubleshooting & Knowledge Base Articles * CGATE Ticketing & Escalation Process === Best Practice Note for Support Engineers === Always review this CGATE Introduction before handling tickets related to the CGATE client to ensure comp..." Tag: Visual edit
13:4813:48, 27 January 2026 diff hist +33 IT:Client No edit summary Tag: Visual edit
13:4313:43, 27 January 2026 diff hist −221 IT:Client/Support hours & contact channels No edit summary Tag: Visual edit
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13:3713:37, 27 January 2026 diff hist +3,270 N IT:Client/Support hours & contact channels Created page with "This document defines the official IT support availability, contact channels, and handling guidelines. It is intended for '''support engineers''' to ensure consistent communication and correct handling of client requests. == Standard Support Hours == Unless otherwise defined in a client-specific agreement, IT support is provided during the following hours: '''Monday to Friday''' === During Central European Time (CET – Winter Time) === * '''German Time (CET):''' 07..." Tag: Visual edit
13:3013:30, 27 January 2026 diff hist +47 IT:Client No edit summary Tag: Visual edit
13:2913:29, 27 January 2026 diff hist +5 IT:Client/How to use this documentation No edit summary current Tag: Visual edit
13:2913:29, 27 January 2026 diff hist +2,161 N IT:Client/How to use this documentation Created page with "This section explains how IT support engineers should use this documentation as part of daily support operations. It serves as a practical guide to ensure consistency, accuracy, and efficiency when providing client-facing IT support. ---- === Purpose for Support Engineers === This documentation is intended to: * Act as a '''single source of truth''' for client-facing IT information * Ensure '''consistent support delivery''' across all engineers * Reduce dependency on..." Tag: Visual edit
13:2813:28, 27 January 2026 diff hist −4 IT:Main Page No edit summary current Tag: Visual edit
10:5810:58, 27 January 2026 diff hist +44 IT:Client No edit summary Tag: Visual edit
10:5710:57, 27 January 2026 diff hist +2,707 N IT:Client/Scope of IT support services Created page with "This section defines the scope of IT support services provided to clients. It outlines what services are covered, what is excluded, and how support is delivered to ensure clear expectations between the IT support team and clients. === Services Included === The IT support team provides the following services, subject to client-specific agreements: * '''End-User Support''' ** Assistance with desktop, laptop, and mobile device issues ** Email, collaboration tools, and sta..." current Tag: Visual edit
10:5410:54, 27 January 2026 diff hist +43 IT:Client No edit summary Tag: Visual edit
10:5210:52, 27 January 2026 diff hist +1,371 N IT:Client:Purpose of this documentation Created page with "This document serves as the official '''client-facing IT support reference''' for all supported customers. Its primary purpose is to provide clear, structured, and consistent information about IT services, infrastructure, and support processes in a way that is easy for Support Enginner to understand and use. === Objectives === The objectives of this documentation are to: * Clearly define the '''scope of IT support services''' provided to each client * Provide '''standa..." current Tag: Visual edit
10:4910:49, 27 January 2026 diff hist +44 IT:Client No edit summary Tag: Visual edit
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09:5709:57, 27 January 2026 diff hist +136 IT:Client No edit summary Tag: Visual edit
08:4208:42, 27 January 2026 diff hist +27 IT:Client/CGATE No edit summary Tag: Visual edit
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14:1014:10, 23 January 2026 diff hist +3 IT:Internal No edit summary Tag: Visual edit
13:5713:57, 23 January 2026 diff hist +26 IT:Internal/IT Induction No edit summary Tag: Visual edit
13:5213:52, 23 January 2026 diff hist +36 HF ALL:IT/IT Documentation/IT Support Team/Setup Vaultwarden No edit summary current Tag: Visual edit

27 January 2026

23 January 2026