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Combined display of all available logs of HEIN+FRICKE. You can narrow down the view by selecting a log type, the username (case-sensitive), or the affected page (also case-sensitive).

13:37, 27 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Client/Support hours & contact channels (Created page with "This document defines the official IT support availability, contact channels, and handling guidelines. It is intended for '''support engineers''' to ensure consistent communication and correct handling of client requests. == Standard Support Hours == Unless otherwise defined in a client-specific agreement, IT support is provided during the following hours: '''Monday to Friday''' === During Central European Time (CET – Winter Time) === * '''German Time (CET):''' 07...") Tag: Visual edit
13:29, 27 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Client/How to use this documentation (Created page with "This section explains how IT support engineers should use this documentation as part of daily support operations. It serves as a practical guide to ensure consistency, accuracy, and efficiency when providing client-facing IT support. ---- === Purpose for Support Engineers === This documentation is intended to: * Act as a '''single source of truth''' for client-facing IT information * Ensure '''consistent support delivery''' across all engineers * Reduce dependency on...") Tag: Visual edit
10:57, 27 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Client/Scope of IT support services (Created page with "This section defines the scope of IT support services provided to clients. It outlines what services are covered, what is excluded, and how support is delivered to ensure clear expectations between the IT support team and clients. === Services Included === The IT support team provides the following services, subject to client-specific agreements: * '''End-User Support''' ** Assistance with desktop, laptop, and mobile device issues ** Email, collaboration tools, and sta...") Tag: Visual edit
10:52, 27 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Client:Purpose of this documentation (Created page with "This document serves as the official '''client-facing IT support reference''' for all supported customers. Its primary purpose is to provide clear, structured, and consistent information about IT services, infrastructure, and support processes in a way that is easy for Support Enginner to understand and use. === Objectives === The objectives of this documentation are to: * Clearly define the '''scope of IT support services''' provided to each client * Provide '''standa...") Tag: Visual edit
11:21, 23 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Internal/IT Exit Checklist/ Form (Created page with "Purpose: To ensure all IT access and company assets are properly recovered when an employee exits Hein+Fricke. === When to Use === Employee resignation Termination End of contract === Exit Process === HR notifies IT of employee exit date. IT disables user access (AD, M365, VPN, applications). Company assets are collected (laptop, charger, peripherals, access cards). Data ownership is transferred to manager / team. Email and account retention is applied as per polic...") Tag: Visual edit: Switched
11:06, 23 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Internal/Asset Handover Form (Created page with "== 1. Purpose == To formally document the handover of IT assets (laptops, peripherals, access cards, etc.) to an employee when they join Hein + Fricke. This ensures accountability, traceability, and clear records for audits and inventory management. == 2. When to Complete == # '''Employee Onboarding:''' Before or on the first working day, all assigned IT assets must be documented and signed. # '''Transfers / Role Changes:''' If assets change custodianship within the...") Tag: Visual edit
10:29, 23 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Internal/IT Engineer Onboarding & Training Path (Created page with "This document defines the '''recommended training and certification progression''' for all new and existing IT engineers. It is designed to build practical skills in Linux, Windows Server, Azure Hybrid Infrastructure, and Office productivity platforms. === 1. Linux Fundamentals === '''Introduction to Linux (LFS101)''' ''Provider:'' The Linux Foundation ''Overview:'' Beginner-level course covering essential Linux skills — navigation, basic commands, system configur...") Tag: Visual edit
10:21, 23 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Internal/Role descriptions (Created page with "=== Role Descriptions === ==== IT Manager / IT Lead ==== Overall responsibility for IT operations, security, and compliance Owns IT policies, audits, and strategic decisions Approves changes and documentation ==== Senior System & Network Engineer ==== Designs and maintains server, network, and cloud infrastructure Handles complex incidents and escalations Reviews technical documentation ==== System Administrator ==== Manages servers, virtualization, backups, an...") Tag: Visual edit: Switched
10:19, 23 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Internal/IT Team Org Chart (Created page with "{| class="wikitable" !Sr. No. !Name !Designation !Phone No. !Email |- |1 |Swapnil Mangalkar |Team Lead |8484852975 |swapnil.mangalkar@heinfricke.team |- |2 |Makarand Prakshale |Senior System Admin |8806901584 |makarand.prakshale@heinfricke.team |- |3 |Shubham Patil |Senior System Admin |7798062268 |shubham.patil@heinfricke.team |- |4 |Suraj Mali |Associate IT Engineer |7775927578 |suraj.mali@heinfricke.team |- |5 |Sufiyaan Rahi |Associate IT Engineer |7385128744 |sufiyaa...") Tag: Visual edit
12:31, 13 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Internal/Knowledge Base/YubiKey Details (Created page with "Makarand Prakshale SSH Public Key: sk-ssh-ed25519@openssh.com AAAAGnNrLXNzaC1lZDI1NTE5QG9wZW5zc2guY29tAAAAIPKxsAVVTW5ix1y03wiQN3wLj8b5ygG/nIS1AdkIvCYfAAAABHNzaDo= pratik.kulkarni@heinfricke.team_key Swapnil Mangalkar SSH Public Key sk-ssh-ed25519@openssh.com AAAAGnNrLXNzaC1lZDI1NTE5QG9wZW5zc2guY29tAAAAILfY3771Or7n09NMTPYA7LrRLklzb3mdjWYy5PNioFxyAAAABHNzaDo= swapnil.mangalkar@heinfricke.team Kolja Fricke Yubikey sk-ssh-ed25519@openssh.com AAAAGnNrLXNzaC1lZDI1N...") Tag: Visual edit
06:11, 7 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs created page File:Openvpn import.png
06:11, 7 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs uploaded File:Openvpn import.png
06:08, 7 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs created page File:VPN file connection.png
06:08, 7 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs uploaded File:VPN file connection.png
05:14, 7 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs created page HF ALL:IT/HF-HV05 VPN Connection Guide (Home Office) (Created page with "This document explains how to connect to the '''HF-HV05 VPN (OVH Cloud Server INDIA)''' from a '''home office''' on '''Windows and Linux systems''', using the provided VPN configuration file, '''without local administrator rights'''. ---- == 1. Prerequisites (Important) == Before starting, please note: * You must have received the '''VPN configuration file''' (e.g. <code>hf-hv05.ovpn</code>). * '''No administrator rights''' are required '''after''' the VPN client is in...") Tag: Visual edit
09:58, 29 December 2025 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Internal/Knowledge Base/Zammad/Zammad Troubleshooting/Zammad Graph Ql Duplicate Schema Error – Troubleshooting & Fix (Created page with "= Zammad GraphQL Duplicate Schema Error – Troubleshooting & Resolution = == Overview == This document describes the analysis, root cause, impact, and resolution steps for a critical Zammad production issue related to a GraphQL schema duplication error. This issue was identified in the Zammad ''production.log'' and caused outgoing email communication failures while the web interface continued to function normally. The documented steps are validated for: * Zammad 6.x...") Tag: Visual edit: Switched
09:57, 29 December 2025 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Internal/Knowledge Base/Zammad/Zammad Troubleshooting (Created page with "# Zammad Graph Ql Duplicate Schema Error – Troubleshooting & Fix") Tag: Visual edit
10:38, 24 December 2025 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Internal/Knowledge Base/Zammad/Zammad Source Upgrade Documentation (Created page with "== Overview == This document describes the '''step-by-step procedure to upgrade Zammad (source code installation)''' on Ubuntu systems where '''Ruby is managed via RVM'''.<blockquote>⚠️ Important Zammad installed via '''source code does not provide a system-wide <code>rails</code> binary'''. All Rails and Rake commands '''must be executed via Bundler'''.</blockquote>") Tag: Visual edit
07:19, 24 December 2025 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Internal/Knowledge Base/Zammad/Zammad 6.4.1 - Apache Configuration (Created page with "= Apache HTTPS Configuration – support.heinfricke.services (Zammad) = This document describes the **active Apache HTTPS configuration** used to publish the Zammad helpdesk application at: '''https://support.heinfricke.services''' The configuration is located in: <pre> /etc/apache2/sites-enabled/support.heinfricke.services.conf </pre> Apache acts as a **reverse proxy** in front of the Zammad backend (Ruby on Rails / Puma), while TLS is handled using **Let’s Encryp...") Tag: Visual edit: Switched
07:04, 24 December 2025 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Internal/Knowledge Base/Zammad/Zammad 6.4.1- System Report – Installation & Environment Overview (Created page with "= Zammad Helpdesk System – Complete Installation & Security Documentation = This document provides a complete overview of the **Zammad Helpdesk System (v6.4.1)** hosted at '''https://support.heinfricke.services/''' It covers installation details, system environment, storage, networking, web server architecture, and implemented security controls. The document is intended for **operations, audits (ISO 27001), and internal reference**. ---- == 1. Application Over...") Tag: Visual edit: Switched
06:50, 24 December 2025 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Internal/Knowledge Base/Zammad/Zammad 6.4.1 – Installation and Administration Guide (Ubuntu) (Created page with "= Zammad 6.4.1 – Installation and Administration Guide (Ubuntu) = == 1. Introduction == Zammad is an open-source helpdesk and ticketing system designed for IT support teams. This document describes the installation, basic configuration, and administration of **Zammad version 6.4.1** on **Ubuntu Linux**. The guide is intended for system administrators and IT support engineers. == 2. Scope == This document covers: * System requirements * Zammad 6.4.1 installation on U...")
06:48, 24 December 2025 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Internal/Knowledge Base/Zammad (Created page with "= Zammad 6.4.1 – Installation and Administration Guide (Ubuntu) = == 1. Introduction == Zammad is an open-source helpdesk and ticketing system designed for IT support teams. This document describes the installation, basic configuration, and administration of **Zammad version 6.4.1** on **Ubuntu Linux**. The guide is intended for system administrators and IT support engineers. == 2. Scope == This document covers: * System requirements * Zammad 6.4.1 installation on U...") Tag: Visual edit: Switched
08:31, 19 December 2025 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Internal/Overview of key roles and recommended certifications/Certification Path (Created page with "{| class="wikitable" |+ ! ! ! ! |- | | | | |- | | | | |- | | | | |}") Tag: Visual edit
08:29, 19 December 2025 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Internal/Overview of key roles and recommended certifications (Created page with "IT Org Chart Skills Matrix Certification Path") Tag: Visual edit
15:56, 16 December 2025 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Internal/Backup Management (Created page with "# Backup Policy – Hein+Fricke IT ## 1. Purpose This policy defines the backup process, frequency, storage locations, and retention for all internal and client servers to ensure data availability, integrity, and recoverability in line with ISO/IEC 27001 requirements. ## 2. Scope This policy applies to: - Internal Hein+Fricke servers - Physical and cloud servers hosted at Hetzner - Client servers backed up by Hein+Fricke ## 3. Backup Types Backups are classified based...") Tag: Visual edit: Switched
15:35, 16 December 2025 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Internal/Odoo Infrastructure Overview/Carpetlight (Created page with "center|frame") Tag: Visual edit
15:35, 16 December 2025 Swapnil.mangalkar@heinfricke.team talk contribs created page File:Odoo Infra Carpetlight.png
15:35, 16 December 2025 Swapnil.mangalkar@heinfricke.team talk contribs uploaded File:Odoo Infra Carpetlight.png
15:33, 16 December 2025 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Internal/Odoo Infrastructure Overview/Internal Odoo Chantal (Created page with "center|frame") Tag: Visual edit
15:33, 16 December 2025 Swapnil.mangalkar@heinfricke.team talk contribs created page File:Odoo Internal Server.png
15:33, 16 December 2025 Swapnil.mangalkar@heinfricke.team talk contribs uploaded File:Odoo Internal Server.png
15:32, 16 December 2025 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Internal/Odoo Infrastructure Overview/Standard Odoo Server Digaram Hetzner Cloud (Created page with "center|frame") Tag: Visual edit
15:32, 16 December 2025 Swapnil.mangalkar@heinfricke.team talk contribs created page File:Standard Odoo Cloud.png
15:32, 16 December 2025 Swapnil.mangalkar@heinfricke.team talk contribs uploaded File:Standard Odoo Cloud.png
15:29, 16 December 2025 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Internal/Odoo Infrastructure Overview (Created page with "=== Standard Odoo Server Digaram Hetzner Cloud === === Internal Odoo Chantal === === Carpetlight ===") Tag: Visual edit
14:57, 16 December 2025 Swapnil.mangalkar@heinfricke.team talk contribs created page File:HF Infra.png
14:57, 16 December 2025 Swapnil.mangalkar@heinfricke.team talk contribs uploaded File:HF Infra.png
13:23, 16 December 2025 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Internal/Security & Compliance/Laptop Sanitization Procedure – Using DBAN (Created page with "=== Purpose === To permanently erase all data from an old laptop before disposal, reuse, or handover, ensuring data confidentiality. === Tool Used === '''DBAN (Darik’s Boot and Nuke)''' – Bootable data wiping utility.<blockquote>⚠️ '''Warning:''' DBAN permanently deletes all data. Recovery is not possible.</blockquote> Link to download the tool https://dban.org/ ---- == Step 1: Pre-Sanitization Checklist == * ✔ Confirm laptop is approved for disposal/reuse...") Tag: Visual edit
13:19, 16 December 2025 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Internal/Security & Compliance (Created page with "Laptop Sanitization Procedure – Using DBAN") Tag: Visual edit
07:39, 3 December 2025 Swapnil.mangalkar@heinfricke.team talk contribs created page HF ALL:Documentation Structure (Created page with "= HOWTO: Simulate a Hierarchy in Wikipedia Using Linked Pages = == Problem == Wikipedia and other MediaWiki-based wikis do not have a true folder or hierarchical page structure. All pages exist in a flat namespace. == Goal == Create a logical hierarchy using normal pages that contain structured lists of links. This approach makes the wiki ''feel'' hierarchical without changing its underlying technical structure. ---- == Step 1: Create a “Parent” Page == Create a m...") Tag: Visual edit
07:33, 3 December 2025 Swapnil.mangalkar@heinfricke.team talk contribs created page HF ALL:How to Use (Created blank page)
07:32, 3 December 2025 Swapnil.mangalkar@heinfricke.team talk contribs created page File:S7.png
07:32, 3 December 2025 Swapnil.mangalkar@heinfricke.team talk contribs uploaded File:S7.png
07:29, 3 December 2025 Swapnil.mangalkar@heinfricke.team talk contribs created page File:S6.png
07:29, 3 December 2025 Swapnil.mangalkar@heinfricke.team talk contribs uploaded File:S6.png
07:28, 3 December 2025 Swapnil.mangalkar@heinfricke.team talk contribs created page File:S5.png
07:28, 3 December 2025 Swapnil.mangalkar@heinfricke.team talk contribs uploaded File:S5.png
07:27, 3 December 2025 Swapnil.mangalkar@heinfricke.team talk contribs created page File:S4.png
07:27, 3 December 2025 Swapnil.mangalkar@heinfricke.team talk contribs uploaded File:S4.png
07:24, 3 December 2025 Swapnil.mangalkar@heinfricke.team talk contribs created page HF ALL:Create Documents (Created page with " == 1. Purpose == The purpose of this document is to guide Hein+Fricke employees on how to use the company’s MediaWiki platform for accessing, creating, and managing internal documentation. It provides clear instructions on logging in, navigating namespaces, creating and linking pages, and using the Visual Editor. This ensures that employees can efficiently contribute to and benefit from the centralized knowledge base. == 2. Scope == This guide applies to all Hein+Fri...") Tag: Visual edit