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• 07:45, 28 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Internal/Ticketing Tools and Support Procedures/Internal IT Support Operations Framework (Created page with "== 1. Introduction == This document describes the internal IT Support structure, responsibilities, communication flow, and daily hotline rotation. The goal is to maintain consistent ticket handling, clear ownership, and efficient workload distribution across the team. The support team includes: * '''1 Ticket Assigner''' * '''1 Deputy Assigner''' * '''2 Hotline Engineers (rotating daily)''' * '''2 L1 Engineers''' * '''2 L2 Engineers''' * '''Project & Training Responsib...") Tag: Visual edit