Main public logs

Combined display of all available logs of HEIN+FRICKE. You can narrow down the view by selecting a log type, the username (case-sensitive), or the affected page (also case-sensitive).

• 06:57, 28 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Internal/Role descriptions/Associate IT Engineer (Created page with "=== Key Responsibilities === * Act as '''first-line support (Level 1)''' for users * Handle incoming tickets via: ** Email ** Ticketing system ** Teams (communication only) * Troubleshoot common issues: ** Outlook & email ** VPN connectivity ** Password resets ** Basic application issues (Scope, 3CX) * Perform basic user administration tasks under guidance * Escalate issues with proper documentation and logs * Communicate clearly with users and update ticket status * Fo...") Tag: Visual edit