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- 15:43, 27 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Client/CGATE Ticketing & escalation process (Created page with "=== 1. Purpose === This document defines the '''standard ticketing and escalation process''' for CGATE IT support. It ensures that all IT issues are logged, tracked, prioritized, and resolved in a structured and timely manner. ---- === 2. Ticket Creation Process === ==== 2.1 How CGATE Users Raise IT Requests ==== All CGATE employees must raise IT support requests using '''one of the following official channels''': * '''Email:''' <code>support@heinfricke.services</cod...") Tag: Visual edit