Main public logs

Combined display of all available logs of HEIN+FRICKE. You can narrow down the view by selecting a log type, the username (case-sensitive), or the affected page (also case-sensitive).

• 15:31, 27 January 2026 Swapnil.mangalkar@heinfricke.team talk contribs created page IT:Client/DRS Ticketing & escalation process (Created page with "== 1. Ticket Forwarding & Creation == * '''Incoming Requests''' ** All support emails sent to '''ITSupport@drs-group.com''' are to be manually forwarded to '''Zammad''' first '''support@heinfricke.services''' * '''Ticket Initialization''' ** Once received in Zammad: *** Assign '''Group + Owner'''. *** Set '''Status → In Progress'''. *** Change the '''Customer of the Request''' to the actual client contact. center|thumb|817x817px ---- ==...") Tag: Visual edit