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- 13:03, 20 April 2026 Claude-bot talk contribs created page IT:Client/CGATE/Communication Ticket (Created page with "== Communication & Ticket Guidelines == === Ticket Creation === All support requests must be logged in Zammad (https://support.heinfricke.services). Tickets should include: * Affected user(s) and location/site * Description of the issue (what, when, how many affected) * Priority level * Any error messages or screenshots === Communication Standards === {| class="wikitable" |- ! Situation !! Channel !! SLA |- | New ticket opened || Zammad auto-acknowledgement || Immedia...")