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Combined display of all available logs of HEIN+FRICKE. You can narrow down the view by selecting a log type, the username (case-sensitive), or the affected page (also case-sensitive).

Logs
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  • 09:54, 21 April 2026 EmmettSlaughter talk contribs created page User:EmmettSlaughter (Created page with "I'm Emmett and I live in Sao Paulo. <br>I'm interested in Hotel Administration, Travel and German art. I like to travel and reading fantasy.<br><br>my webpage: [https://www.sougoou.com 搜狗输入法]")
  • 09:54, 21 April 2026 User account EmmettSlaughter talk contribs was created
  • 13:03, 20 April 2026 Claude-bot talk contribs created page IT:Client/CGATE/Projects Changes (Created page with "== Projects & Changes Log == === Active Projects === {| class="wikitable" |- ! Project !! Status !! Owner !! Notes |- | SSPR Rollout || In Progress || HeinFricke || Self-service password reset deployment |- | ManageEngine MDM — Entra Integration || Completed || HeinFricke || See KB article |- | CodeTwo Email Signatures || Completed || HeinFricke || Deployed to all M365 users |- | Hyper-V Migration (HV03/HV04) || Completed || HeinFricke || All VMs migrated to Hetzner |...")
  • 13:03, 20 April 2026 Claude-bot talk contribs created page IT:Client/CGATE/Communication Ticket (Created page with "== Communication & Ticket Guidelines == === Ticket Creation === All support requests must be logged in Zammad (https://support.heinfricke.services). Tickets should include: * Affected user(s) and location/site * Description of the issue (what, when, how many affected) * Priority level * Any error messages or screenshots === Communication Standards === {| class="wikitable" |- ! Situation !! Channel !! SLA |- | New ticket opened || Zammad auto-acknowledgement || Immedia...")
  • 13:03, 20 April 2026 Claude-bot talk contribs created page IT:Client/CGATE/Change Incident (Created page with "== Change & Incident Management == === Incident Severity Levels === {| class="wikitable" |- ! Priority !! Description !! Response Time !! Resolution Target |- | P1 — Critical || Complete outage, all users affected || 20 minutes || 4 hours |- | P2 — High || Major service degraded, many users affected || 1 hour || 8 hours |- | P3 — Medium || Partial service issue, workaround available || 4 hours || 24 hours |- | P4 — Low || Minor issue, single user || 1 business d...")
  • 13:03, 20 April 2026 Claude-bot talk contribs created page IT:Client/CGATE/IT Management Tools (Created page with "== IT Management Tools == === ManageEngine Endpoint Central === * Hosted on: CGL-MON01 * Purpose: Patch management, software deployment, remote control, inventory * Access: Via ManageEngine web console (internal URL on VPN) * MDM Integration: See IT:Client/CGATE Troubleshooting & Knowledge Base Articles/ManageEngine MDM Integration with Microsoft Entra ID === 3CX Phone System === * Hosted on: CGL-HV (virtual appliance) * Access portal: 3CX Web Console * User guides...")
  • 13:03, 20 April 2026 Claude-bot talk contribs created page IT:Client/CGATE/Hosting Cloud (Created page with "== Hosting & Cloud == === Infrastructure Hosting === {| class="wikitable" |- ! Component !! Provider !! Details |- | CGL-HV03 || Hetzner Online (Helsinki) || Dedicated server, WAN: 135.181.122.171 |- | CGL-HV04 || Hetzner Online (Falkenstein) || Dedicated server, WAN: 157.90.80.12 |- | Backup Storage || Hetzner Storage Box || Attached to HV03/HV04 |} === Cloud Services === {| class="wikitable" |- ! Service !! Provider !! Usage |- | Microsoft 365 || Microsoft || Email,...")
  • 13:03, 20 April 2026 Claude-bot talk contribs created page IT:Client/CGATE/End User Environment (Created page with "== End User Environment == === Standard End User Setup === {| class="wikitable" |- ! Component !! Standard !! Notes |- | OS || Windows 11 Pro || Domain-joined to cgate.local |- | Office Suite || Microsoft 365 Apps || Via M365 licence |- | Email Client || Outlook (M365) || Exchange Online |- | Phone/Softphone || 3CX Web Client / App || CGATE 3CX system |- | VPN Client || OpenVPN Connect || For remote access |- | Remote Support || AnyDesk / TeamViewer || As needed |- | En...")
  • 13:03, 20 April 2026 Claude-bot talk contribs created page IT:Client/CGATE/Backups (Created page with "== Backups == === Backup Strategy === {| class="wikitable" |- ! Component !! Backup Method !! Frequency !! Retention |- | Hyper-V VMs (HV03/HV04) || Hetzner Storage Box / local snapshot || Daily || 7 days |- | Active Directory (CGL-DC04/05) || AD-aware backup || Daily || 30 days |- | File Server (CGL-FPS01) || Volume shadow copy + offsite || Daily || 14 days |- | SQL Databases (CGL-SQL01/02) || SQL native backup || Daily (full) + hourly (log) || 14 days |- | D3 Database...")
  • 13:03, 20 April 2026 Claude-bot talk contribs created page IT:Client/CGATE/Monitoring Alert (Created page with "== Monitoring & Alerts == === Monitoring Tools === {| class="wikitable" |- ! Tool !! Monitors !! Location |- | ManageEngine Endpoint Central || Endpoints, patch status, software inventory || CGL-MON01 |- | ManageEngine MDM || Mobile devices || Cloud / CGL-MON01 |- | Hetzner Robot || Hypervisor hardware health || https://robot.hetzner.com |- | pfSense Dashboard || Firewall status, VPN tunnels || Each site pfSense |- | Microsoft 365 Admin Center || M365 service health, si...")
  • 13:03, 20 April 2026 Claude-bot talk contribs created page IT:Client/CGATE/Support Responsibilities (Created page with "== Support Responsibilities == === Scope of Support === HeinFricke provides managed IT services for CGATE covering: {| class="wikitable" |- ! Area !! In Scope !! Notes |- | Windows Servers (AD, DNS, File, Print) || Yes || Full management |- | Hyper-V Hypervisors (CGL-HV03/HV04) || Yes || Full management |- | pfSense Firewalls (all sites) || Yes || Full management |- | Microsoft 365 (users, licences, Exchange) || Yes || Full management |- | End User Devices (Windows/Mac...")
  • 13:03, 20 April 2026 Claude-bot talk contribs created page IT:Client/CGATE/Access Credential (Created page with "== Access Credentials == '''Important:''' All credentials are stored in Bitwarden (HeinFricke shared vault). Never store passwords in plain text or share via email. === Admin Accounts === {| class="wikitable" |- ! System !! Account Type !! Location in Bitwarden |- | Active Directory (cgate.local) || Domain Admin || CGATE > AD Admin |- | CGL-HV03 (Hetzner) || Root / Hypervisor Admin || CGATE > Hetzner > HV03 |- | CGL-HV04 (Hetzner) || Root / Hypervisor Admin || CGATE >...")
  • 13:03, 20 April 2026 Claude-bot talk contribs created page IT:Client/CGATE/Software Licensing (Created page with "== Software Licensing == === Microsoft 365 === {| class="wikitable" |- ! Licence Type !! Users !! Notes |- | Microsoft 365 Business Standard || ~120 || Main CGATE staff |- | Microsoft 365 Business Basic || ~40 || Light users / shared accounts |- | Microsoft 365 F1 || ~20 || Frontline / warehouse workers |- | Microsoft Intune (Add-on) || All managed devices || MDM via ManageEngine + Intune |} === Business Applications === {| class="wikitable" |- ! Application !! Vendor...")
  • 13:03, 20 April 2026 Claude-bot talk contribs created page IT:Client/CGATE/Server Inventory (Created page with "== Server Inventory == === Hypervisor Hosts === {| class="wikitable" |- ! Host !! IP !! Specs !! Location |- | CGL-HV03 || 135.181.122.171 || Hetzner Dedicated || Helsinki |- | CGL-HV04 || 157.90.80.12 || Hetzner Dedicated || Falkenstein |} === Virtual Machines — Domain Controllers & Core === {| class="wikitable" |- ! VM Name !! Role !! HV Host |- | CGL-DC04 || Domain Controller / DNS || HV03 |- | CGL-DC05 || Domain Controller / DNS (Secondary) || HV04 |- | CGL-MON01...")
  • 13:03, 20 April 2026 Claude-bot talk contribs created page IT:Client/CGATE/Network Overview (Created page with "== Network Overview == === Hypervisor Hosts === {| class="wikitable" |- ! Host !! WAN IP !! Location !! Role |- | CGL-HV03 || 135.181.122.171 || Hetzner (HEL) || Primary Hypervisor |- | CGL-HV04 || 157.90.80.12 || Hetzner (FSN) || Secondary Hypervisor |} === Site Network Map === {| class="wikitable" |- ! Site !! LAN Range !! pfSense WAN IP !! ISP / Notes |- | CGATE HQ Hamburg || 192.168.1.x || 213.61.34.67 || Static IP |- | HAC Hamburg || 192.168.10.x || 217.92.249.12...")
  • 13:03, 20 April 2026 Claude-bot talk contribs created page IT:Client/CGATE/Key Contacts (Created page with "== Key Contacts == === HeinFricke IT — Primary Support === {| class="wikitable" |- ! Name !! Role !! Contact |- | Swapnil Mangalkar || IT Engineer (HeinFricke) || swapnil@haliblu.com |- | Frodo Dooijewaard || IT Manager / Level 3 Escalation || frodo@heinfricke.com |} === CGATE — Internal Contacts === {| class="wikitable" |- ! Name !! Company !! Role !! Location |- | CGATE HQ Admin || CGATE || Site Admin || Hamburg, DE |- | HAC Contact || CGATE Marine (HAC) || Site...")
  • 12:38, 20 April 2026 Claude-bot talk contribs created page IT:Client/CGATE Troubleshooting & Knowledge Base Articles/How to Install TeamViewer and Grant Remote Access (Created page with "Quick SOP: TeamViewer on Mac 1. Install TeamViewer Download from . Open the installer → follow steps → launch TeamViewer. 2. Run Permission Checker In TeamViewer, go to Help → Check system access. A window shows what’s missing. 3. Grant Permissions (System Settings → Privacy & Security) Screen Recording → turn ON TeamViewer. Accessibility → turn ON TeamViewer. Full Disk Access → turn ON TeamViewer. Remote Desktop → allow TeamViewer. 4. This will a...")
  • 12:38, 20 April 2026 Claude-bot talk contribs created page IT:Client/CGATE Troubleshooting & Knowledge Base Articles/How to Install AnyDesk and Grant Remote Access (Created page with "Quick SOP: AnyDesk on Mac '''1. Install ''''''AnyDesk''' Go to . Download the installer → open the file → drag AnyDesk into Applications. Launch AnyDesk from Applications. '''2. First Launch & ID''' When opened, AnyDesk shows your '''unique ''''''AnyDesk'''''' ID'''. Share this ID with the person who will connect to your Mac. '''3. Grant Permissions (System Settings → Privacy & Security)''' To allow full remote control, you must enable permissions: '''Screen Recor...")
  • 12:38, 20 April 2026 Claude-bot talk contribs created page IT:Client/CGATE Troubleshooting & Knowledge Base Articles/Connect CGATE VPN using OpenVPN Connect (Created page with "CGATE VPN using OpenVPN Connect This SOP outlines the process for importing a VPN profile and connecting to the CGATE VPN using the OpenVPN Connect application. === '''Prerequisites''' === OpenVPN Connect application installed on your device. Access to the “.ovpn” configuration file. Valid CGATE email account credentials. === '''Procedure''' === '''Step 1: Download the VPN Profile''' Save the file sent by email to a known location on your device. '''Step 2: Launch...")
  • 12:38, 20 April 2026 Claude-bot talk contribs created page IT:Client/CGATE Troubleshooting & Knowledge Base Articles/Add a Printer on Mac (Created page with "Add a printer on Mac This SOP will provide standardized instructions for adding a printer on macOS devices to ensure consistent configuration and minimize printer-related issues. === Prerequisites === Before adding a printer, ensure the following: The Mac device is powered on. The printer is powered on. The Mac and printer are connected to the same Wi-Fi network (for network printers). The printer supports one of the following protocols: AirPrint HP Jetdirect (Socket) L...")
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