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== IT Team Overview == | |||
==== Team Members ==== | |||
{| class="wikitable" | |||
!Sr. No. | |||
!Name | |||
!Designation | |||
!Phone No. | |||
!Email | |||
|- | |||
|1 | |||
|Swapnil Mangalkar | |||
|Team Lead | |||
|8484852975 | |||
|swapnil.mangalkar@heinfricke.team | |||
|- | |||
|2 | |||
|Makarand Prakshale | |||
|Senior System Admin | |||
|8806901584 | |||
|makarand.prakshale@heinfricke.team | |||
|- | |||
|3 | |||
|Shubham Patil | |||
|Senior System Admin | |||
|7798062268 | |||
|shubham.patil@heinfricke.team | |||
|- | |||
|4 | |||
|Suraj Mali | |||
|Associate IT Operations Engineer | |||
|7775927578 | |||
|suraj.mali@heinfricke.team | |||
|- | |||
|5 | |||
|Sufiyaan Rahi | |||
|Associate IT Operations Engineer | |||
|7385128744 | |||
|sufiyaan.rahi@heinfricke.team | |||
|} | |||
[[IT Support Request Process|''IT Support Request Process'']] | |||
== Getting Started == | |||
* [[New Employee Onboarding Guide]] | |||
* How to log in to your laptop for the first time | |||
* Office 365 / Email Access | |||
* Connecting to Wi-Fi | |||
* [[Security Best Practices]] | |||
* [[How to Use and Connect to the Video Conference Device]] | |||
== Daily Work Tools == | |||
=== Communication === | |||
* Microsoft Teams – How to use | |||
* Outlook – Email Guidelines | |||
* Company Calendar / Meetings | |||
=== Productivity === | |||
* Office 365 Apps (Word, Excel, PowerPoint) | |||
* OneDrive – How to store files | |||
* SharePoint Instructions | |||
* Company Intranet Guide | |||
== IT Policies == | |||
(These are written for ALL employees, simple to understand) | |||
* Acceptable Use Policy (AUP) | |||
* Password & Authentication Policy | |||
* Clear Desk and Clear Screen Policy | |||
* Email & Communication Policy | |||
* Remote Work Policy | |||
* Bring Your Own Device (BYOD) Policy | |||
* Data Protection & Privacy Guidelines | |||
* Incident Reporting Policy | |||
== Security Awareness == | |||
* How to detect phishing emails | |||
* What to do if you click a suspicious link | |||
* Safe browsing practices | |||
* Physical security in office | |||
* Working safely from home | |||
Revision as of 08:04, 24 November 2025
IT Team Overview
Team Members
| Sr. No. | Name | Designation | Phone No. | |
|---|---|---|---|---|
| 1 | Swapnil Mangalkar | Team Lead | 8484852975 | swapnil.mangalkar@heinfricke.team |
| 2 | Makarand Prakshale | Senior System Admin | 8806901584 | makarand.prakshale@heinfricke.team |
| 3 | Shubham Patil | Senior System Admin | 7798062268 | shubham.patil@heinfricke.team |
| 4 | Suraj Mali | Associate IT Operations Engineer | 7775927578 | suraj.mali@heinfricke.team |
| 5 | Sufiyaan Rahi | Associate IT Operations Engineer | 7385128744 | sufiyaan.rahi@heinfricke.team |
Getting Started
- New Employee Onboarding Guide
- How to log in to your laptop for the first time
- Office 365 / Email Access
- Connecting to Wi-Fi
- Security Best Practices
- How to Use and Connect to the Video Conference Device
Daily Work Tools
Communication
- Microsoft Teams – How to use
- Outlook – Email Guidelines
- Company Calendar / Meetings
Productivity
- Office 365 Apps (Word, Excel, PowerPoint)
- OneDrive – How to store files
- SharePoint Instructions
- Company Intranet Guide
IT Policies
(These are written for ALL employees, simple to understand)
- Acceptable Use Policy (AUP)
- Password & Authentication Policy
- Clear Desk and Clear Screen Policy
- Email & Communication Policy
- Remote Work Policy
- Bring Your Own Device (BYOD) Policy
- Data Protection & Privacy Guidelines
- Incident Reporting Policy
Security Awareness
- How to detect phishing emails
- What to do if you click a suspicious link
- Safe browsing practices
- Physical security in office
- Working safely from home