View source for Incident Reporting Policy

== 1. Purpose ==
This policy defines the procedures for reporting, managing, and resolving IT and security incidents. Its goal is to minimize the impact on business operations and maintain the confidentiality, integrity, and availability of company systems and data.
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== 2. Scope ==
This policy applies to all employees and interns who identify or experience incidents affecting company systems, data, or infrastructure.
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== 3. Definition of an Incident ==
An incident is any event that:

* Disrupts normal operations or IT services.
* Compromises the confidentiality, integrity, or availability of data.
* Involves unauthorized access, malware infection, data loss, or hardware/software failure.
* Includes physical security breaches affecting IT systems.

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== 4. Employee Responsibilities ==
Employees must:

# Immediately report any IT or security incident, suspected or confirmed, to the IT team.
# Provide accurate and complete information regarding the incident.
# Avoid attempting to fix the issue unless instructed by IT.
# Cooperate with investigations and provide requested evidence.

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== 5. Reporting Process ==

# '''Initial Reporting:'''
#* Email: support@heinfricke.services
#* Phone/Instant Messaging: As provided by IT
# '''Information to Include:'''
#* Description of the incident
#* Date and time of occurrence
#* Affected systems or devices
#* Any steps already taken
# '''Confirmation:'''
#* IT team will acknowledge receipt and assign a tracking ID.

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== 6. Incident Classification & Prioritization ==
Incidents will be classified based on severity:

* '''Critical:''' Major disruption to business operations or data breach.
* '''High:''' Significant impact on specific users or systems.
* '''Medium:''' Moderate impact, limited to non-critical systems.
* '''Low:''' Minimal impact, minor issues or errors.

Priority determines the response time and escalation process.
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== 7. Investigation & Resolution ==

* IT team will investigate incidents, gather evidence, and identify the root cause.
* Appropriate remediation steps will be applied to resolve the incident.
* Preventive measures will be implemented to avoid recurrence.

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== 8. Communication & Escalation ==

* Critical incidents will be escalated to IT management immediately.
* Employees will be informed of the status and resolution timelines as necessary.
* Any regulatory or legal obligations regarding incident notification will be followed.

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== 9. Monitoring & Compliance ==

* The IT department will maintain an incident log for monitoring trends and reporting.
* Non-compliance with reporting procedures may result in disciplinary action.
* Periodic audits will ensure adherence to this policy.

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== 10. Policy Review ==
This policy will be reviewed annually and updated to reflect changes in technology, regulations, or business requirements.
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== 11. Acknowledgement ==
All employees must confirm that they have read, understood, and agree to comply with this '''Incident Reporting Policy''' by signing the '''Incident Reporting Acknowledgement Form'''.